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Elite Banker-First Wealth

2 months ago

thane, India IDFC FIRST Bank Full time

Role / Job Title:  Elite Banker-First Wealth

Function/Department:  Retail Liabilities

Job Purpose:

VRM will be responsible for enhancing the customer engagement virtually to increase customer stickiness on managed clients. They will drive remittances, mobile banking adoption & usage, increase cross-sell of products and work towards upgrading and on-boarding customers in the relationship banking program. Professionally driven to achieve higher customer satisfaction and increase retention. VRM to have complete knowledge of end-to-end bank offerings, key goals of RM, bank systems and key onboarding steps for products cross-sell.

Roles & Responsibilities: 

Responsible for deepening customer relationships to increase customer relationship value. Acquisition of NR accounts and generating referrals from existing customers Ensuring remittances in all managed & sourced accounts Responsible for driving quality engagements over call with customers by following industry best practices. Responsible for increasing adoption of digital platforms like mobile banking and drive initial login on Optimus app. Value builds up and increases in 'Product Holding Per Customer' within mapped portfolio. Responsible for cross-selling of pre-approved products such as Credit Card and other offers to increase products per customer. Ensure all customer profiling for mapped customers and present them with suitable banking products as per their need and requirement. Be solution oriented and ensure effective on-boarding on Mobile/Net Banking, Bill Pay, SIP, Insurance & Investment solutions, Retail and SME Loans and relevant banking programs. Ensure monthly operating plan is met to improve scorecard and decile rankings. Coordinate with respective teams for closure of retail assets & trade transactions business generated through client engagement. Responsible for creating a customer-focused approach for quick resolution of all queries and complaints to achieve NPS benchmarks. Ensure strict adherence to the bank policies and compliance. Pitch Relationship Banking program benefits and eligibility criteria to customers and on-board customers/groups to the RB program.

Secondary Responsibilities:

Assist audit and ensure compliance to internal and external regulations and guidelines. Provide best in-class customer service to all clients to become their primary banker.

Education Qualification:

Graduation: Any Graduate

Experience:  2-5 years of relevant experience in Banking or allied Business.