Customer Success Associate

2 weeks ago


gurugram, India VCOSMOS Full time

Welcome to VCosmos We specialize in managing customer experience support, contact center management and back-office services for Global & Indian companies across diverse industries and various geographies. Our goal is to deliver value-driven business process outsourcing solutions that minimise friction points for end customers, giving our clients a sustainable competitive advantage. With our expertise, we offer customer care and call center managed services in 60+ languages, spanning voice, email, chat, and social media channels. At our core, we cherish our people, fostering an engaging workplace that sparks inspiration and brings out their best. Diving further, VCosmos is built at the vortex of rapidly growing cloud technology market and rising Gen-Z talent. In a nutshell, we extend Unified Communications as a Service (UCaaS), Call Center as a Service (CCaaS), Software as a Service (SaaS) including AI, WFA, RPA, etc., and Talent as a Service (TaaS) as key engagement constructs to enable our client’s dynamic growth plans, keeping highest benchmarks of agility, performance, and optimized cost savings at its core. Our Mission Partner with Businesses of Future and help them create sustainable competitive advantage through our Techno-Human Solutions. Our Vision To be the torchbearer of “Future of work” in our industry by leveraging our core strengths of ”Passion for People” & “Challenging the status Quo”

The Role

You will be responsible for :

  • Building strong client relationships by providing customers with ongoing support and regular sharing of best practices, insights, and product knowledge.
  • Partnering with the sales team to ensure that new customers are onboarded successfully.
  • Identifying opportunities across the customer lifecycle to increase customer satisfaction and revenue.
  • Ensuring a high level of customer renewals.
  • Building strong product expertise and providing training & ongoing support as required.
  • Providing feedback and advocacy on customer pain-points to internal teams.

Ideal Profile

  • You have at least 1 year experience within a Customer Success role, ideally within the IT Services industry.
  • You possess excellent interpersonal as well as written and verbal communication skills.
  • You are a strong networker & relationship builder
  • You possess strong analytical skills and are comfortable dealing with numerical data
  • You are a strong mentor and coach who can build high performing teams

What's on Offer?

  • Work in a company with a solid track record of performance
  • Work alongside & learn from best in class talent
  • Flexible working options


  • Gurugram, Haryana, India Infosec Ventures Full time

    **Sr. Associate / Associate - Customer Success** **Who are we looking for?** and generating focused insights. **Experience**: **Min. 1-3 Years of work experience as Associate Customer Success** **Requirements**: - Past experience in working with Advanced Excel and in making powerful presentations will be a plus. - Any bachelor's or master's degree in...


  • Gurugram, Haryana, India Infosec Ventures Full time

    **Sr. Associate / Associate - Customer Success** **Who are we looking for?** **Experience**: **Min. 0-3 Years of work experience as Associate Customer Success** **Requirements**: - Past experience in working with Advanced Excel and in making powerful presentations will be a plus. - Any bachelor's or master's degree in engineering, Operations...


  • Gurugram, Haryana, India Salt Attire Full time

    Customer Success Associate - SALT Attire Location: Gurgaon Role & Responsibilities/Key Skills: - Handling day to day Customer Queries - Address the customer queries and provide solutions within the TAT (Turnaround time) - Manage external queries for Sourcing. - Maintain the list of items sourced, co-ordinate with the relevant teams for delivery and pickup...


  • gurugram, India Inventionyard Full time

    Inventionyard Customer Success Associates (Voice Process) Company: Flipkart Campaign Type: Domestic Total Number of Openings: 100+ Mode of Work : Work from Office Location : Gurgaon Skills Required: Decent Communication skills required in English The candidate should have customer-handling skills Qualification: ...


  • Gurugram, Haryana, India Integral Ad Science Full time

    IAS is looking for a Customer Success Associate to join our team in Gurugram. We want to find the people at the start of their careers who can become future leaders in digital advertising. The Customer Success Associate will partner with Customer Success Managers, Sales and Support to successfully retain and grow existing clients across the globe. The...

  • Associate Director

    2 weeks ago


    gurugram, India Cuemath Full time

    About the Company Founded in 2013 by Manan Khurma, Cuemath is a leading ed-tech company focused on math learning for K-12 students. Our mission is to make the world's children great at math and create invincible problem-solvers who will go on to solve humanity's greatest problems. We are driven by the vision of nurturing #1BillionMathMinds globally. Cuemath...


  • Gurugram, Haryana, India Insight Enterprises, Inc. Full time

    **Requisition Number**: **92501** **Be a part of the future** Cloud and XaaS solutions are leading IT industry growth and require a new client engagement model spanning marketing, sales, services and client success. Do you have what it takes to be part of a new high-performance team that is focused on helping our clients adopt Insight’s leading solutions...


  • Gurugram, India Snaphunt Full time

    The OfferWork in a company with a solid track record of performanceWork alongside & learn from best in class talentFlexible working optionsThe Job You will be responsible for : Building strong client relationships by providing customers with ongoing support and regular sharing of best practices, insights, and product knowledge.Partnering with the sales team...


  • gurugram, India Snaphunt Full time

    The Offer Work in a company with a solid track record of performance Work alongside & learn from best in class talent Flexible working options The Job You will be responsible for : Building strong client relationships by providing customers with ongoing support and regular sharing of best practices, insights, and product knowledge. Partnering with the...


  • gurugram, India GLG Full time

    GLG is seeking candidates for a Member Solutions (Associate/Sr Associate) position in Gurgaon. Member Solutions Associates are responsible for delivering exceptional customer support for and managing relationships with GLG’s Network Members, which include former C-suite executives, academics, scientists, policy specialists, former public sector...


  • gurugram, India GLG Full time

    GLG is seeking candidates for a Member Solutions (Associate/Sr Associate) position in Gurgaon. Member Solutions Associates are responsible for delivering exceptional customer support for and managing relationships with GLG’s Network Members, which include former C-suite executives, academics, scientists, policy specialists, former public sector...


  • Gurugram, India GLG Full time

    GLG is seeking candidates for a Member Solutions (Associate/Sr Associate) position in Gurgaon. Member Solutions Associates are responsible for delivering exceptional customer support for and managing relationships with GLG’s Network Members, which include former C-suite executives, academics, scientists, policy specialists, former public sector...


  • Gurugram, India GLG Full time

    GLG is seeking candidates for a Member Solutions (Associate/Sr Associate) position in Gurgaon. Member Solutions Associates are responsible for delivering exceptional customer support for and managing relationships with GLG’s Network Members, which include former C-suite executives, academics, scientists, policy specialists, former public sector...


  • Gurugram, India VCOSMOS Full time

    Welcome to VCosmos! We specialize in managing customer experience support, contact center management and back-office services for Global & Indian companies across diverse industries and various geographies. Our goal is to deliver value-driven business process outsourcing solutions that minimise friction points for end customers, giving our clients a...


  • Gurugram, Haryana, India ZYLA Health Full time

    Zyla Health is India’s **highest-rated personalized care management platform** focused on improving **health outcomes**. Zyla enables care at scale for insurers and employers through its **human-assisted AI** on the **24*7 conversational Zyla app (**consistently **rated** **4.7+)**. Some of our clients include Aditya Birla, Max Life, Care Insurance, HDFC...


  • Gurugram, Haryana, India Gerson Lehrman Group Full time

    Member Success Associates are responsible for delivering **exceptional customer support** for and managing relationships with GLG’s Network Members, which include former C-suite executives, academics, scientists, policy specialists, former public sector leaders and other top professionals. This is a fast-paced customer service position in which Associates...


  • Gurugram, India Vcosmos Full time

    "Welcome to VCosmos! We specialize in managing customer experience support and contact center services for Indian and Global companies across various industries. Our goal is to deliver value-driven business process outsourcing solutions that minimize friction points for end customers, giving our clients a sustainable competitive advantage. With our...


  • gurugram, India Vcosmos Full time

    "Welcome to VCosmos! We specialize in managing customer experience support and contact center services for Indian and Global companies across various industries. Our goal is to deliver value-driven business process outsourcing solutions that minimize friction points for end customers, giving our clients a sustainable competitive advantage. With our...


  • Gurugram, India Snaphunt Full time

    The OfferJoin a market leader within IT ServicesA role that offers a breadth of learning opportunitiesAttractive Salary & BenefitsThe Job You will be responsible for : Handling inbound calls and emails in a professional manner.Resolving customer inquiries and requests and ensuring strong customer satisfaction.Working with various internal teams to ensure...


  • gurugram, India Snaphunt Full time

    The Offer Join a market leader within IT Services A role that offers a breadth of learning opportunities Attractive Salary & Benefits The Job You will be responsible for : Handling inbound calls and emails in a professional manner. Resolving customer inquiries and requests and ensuring strong customer satisfaction. Working with various internal teams...