Executive Housekeeper

4 weeks ago

andhra pradesh, India Pema Wellness Retreat Full time
Job description
This role is pivotal in ensuring that every aspect of the guests' stay related to cleanliness, comfort, and aesthetics exceeds their expectations. Responsibilities extend beyond traditional housekeeping duties to encompass creating an environment of luxury, relaxation, and impeccable service.
Roles & Responsibilities
Responsible for planning, organizing, and developing the overall operation of the housekeeping department to ensure highest degree of quality guest care at all times
Responsible for hiring, training, scheduling, and supervising their work to ensure adherence to the highest standards of cleanliness and service excellence.
Oversee all housekeeping operations, including daily room cleaning, turndown service, laundry service, and maintenance of public areas.
Maintain a pristine environment throughout the resort, ensuring that all spaces, from guest rooms to common areas, meet the prescribed standards of cleanliness and presentation
Planning, organizing and directing team members to ensure the highest degree of guest satisfaction.
Committed to provide exceptional service and guest satisfaction. Address any guest concerns or special requests promptly and effectively, striving to exceed their expectations and create memorable experiences.
Oversee inventory management for housekeeping supplies, including linens, cleaning products, and amenities. Ensure adequate stock levels are maintained at all times to meet the needs of guests and operational requirements.
Develop and implement detailed cleaning protocols and inspection procedures to guarantee the quality of housekeeping services. Conduct regular inspections of guest rooms and public areas to identify any areas for improvement and ensure compliance with established standards.
Implement and maintain an effective and secure guest property lost/found system.
Participate in budget planning and management for the housekeeping department, including manpower costs, supplies, and equipment maintenance. Work diligently to optimize efficiency and cost-effectiveness without compromising quality or service standards.
Collaborate closely with other departments, such as front office, maintenance, and food and beverage, to ensure seamless operations and guest satisfaction. Effective communication and teamwork are essential for delivering a cohesive guest experience.
Pay particular attention while organizing pest control activities.
Coordinating the preventive maintenance schedule of rooms and public area with maintenance department.
Ensure that team members are correctly uniformed, in line with Company Standards, and understand the importance of personal hygiene.
Understand the importance of adhering to company policy with reference to Hazard spotting, first aid reporting, and reporting accidents.
Ensure compliance with health, safety, and sanitation regulations and standards, including those related to cleaning chemicals, equipment maintenance, and employee practices. Maintaining a safe and healthy environment for guests and staff is paramount.
Committed to continuous improvement and innovation in housekeeping operations. Stay updated on industry trends, best practices, and emerging technologies to enhance efficiency, sustainability, and guest satisfaction.
Provide ongoing training and development opportunities for housekeeping staff to enhance their skills, knowledge, and professionalism. Foster a culture of excellence, teamwork, and accountability within the department.
Qualifications & Desired profile
Bachelor’s Degree in hotel management from a reputed university.
Minimum 10 to 14 years of experience of which at least 5 to 6 years in similar role.
Candidate proficient in speaking and understanding Telugu language shall be preferred.
Strong Operational/Technical Knowledge.
Strong Leadership abilities and organizational skills, Entrepreneurial, thinks out of the box and Able to drive change and look for operational efficiencies / synergies across the network.
Excellent communication skills and presentation skills.
Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by guests.

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