Implementation Engineer

2 weeks ago

Chennai, India Facilio Full time

About Facilio

Facilio is a fast-growing SaaS company that helps large real estate portfolios run their operations efficiently. Our cloud-based platform brings together maintenance, sustainability, tenant experience, and other building operations into a single system of record—helping real estate teams improve performance and reduce costs.

What You'll Do

You'll own the entire implementation journey for new customers—right from kickoff to go-live—ensuring they get maximum value from Facilio's platform. Your role sits at the intersection of product understanding, customer insight, and execution.

  • Own customer onboarding from initial discovery and BRD creation to implementation, UAT, and final rollout.
  • Conduct workshops to gather business requirements, map them to Facilio modules, and identify what's feasible within the product.
  • Translate customer objectives into clear, detailed documentation (BRDs) and define project scope based on use cases and timelines.
  • Own product configuration, integration coordination, and testing—ensuring every deployment is smooth and aligned with expectations.
  • Prepare and execute test plans, coordinate UAT, and drive resolution of any issues or gaps.
  • Create user guides, training material, and run end-user training sessions to support adoption.
  • Act as a trusted advisor and main point of contact throughout the onboarding journey, balancing technical depth with clear communication.
  • Collaborate closely with Sales, Pre-sales, Engineering, Product, and Support teams to deliver value and ensure a smooth post-onboarding transition.

What We're Looking For

  • 3–5 years of experience in a customer onboarding role at a SaaS product company.
  • Experience managing end-to-end onboarding/implementation cycles for enterprise customers.
  • Ability to use scripting (JavaScript) to work on customizations and automations is a must.
  • Strong understanding of requirement gathering, scope definition, and documentation best practices.
  • Hands-on experience with configuration, UAT, testing, and training in a product environment.
  • Excellent communication and stakeholder management skills—comfortable working with customer project leads, executives, and internal teams.
  • Analytical mindset with high attention to detail and a bias for scalable solutions.
  • Experience in commercial real estate or enterprise building systems is a bonus.

  • Implementation Engineer Trainee

    5 days ago

    Chennai, India Hectae Analytics and Software Solutions Full time

    Location: Perungudi, Chennai (Work from Office) Duration: 3 Months Department: Implementation Engineers About Us At Hectae Analytics, we specialize in software implementation for Freshworks products like Freshdesk, Freshservice, and Freshsales. As a Platinum Implementation Partner for Freshworks, we work directly with global clients to understand...

  • Implementation Engineer Trainee

    3 days ago

    Chennai, India Hectae Analytics and Software Solutions Full time

    Location: Perungudi, Chennai (Work from Office)Duration: 3 MonthsDepartment: Implementation EngineersAbout UsAt Hectae Analytics, we specialize in software implementation for Freshworks products like Freshdesk, Freshservice, and Freshsales. As a Platinum Implementation Partner for Freshworks, we work directly with global clients to understand their...

  • Junior Implementation Engineer

    2 weeks ago

    Chennai, Tamil Nadu, India Hectae Analytics And Software Solutions Full time

    Job Title: Junior Implementation Engineer - ITAMLocation: Chennai Job Type: Full-Time About Us We are seeking a motivated Junior Implementation Engineer - ITAM with hands-on experience in implementing and supporting enterprise network devices.This role is designed for professionals with 1-2 years of experience in network deployments, who can contribute...

  • Junior Implementation Engineer

    4 weeks ago

    Chennai, Tamil Nadu, India Hectae Analytics and Software Solutions Full time

    Job Title: Junior Implementation Engineer - ITAMLocation: ChennaiJob Type: Full-Time About Us We are seeking a motivated Junior Implementation Engineer - ITAM with hands-on experience in implementing and supporting enterprise network devices. This role is designed for professionals with 1-2 years of experience in network deployments, who can contribute to IT...

  • Junior Implementation Engineer

    4 weeks ago

    Chennai, Tamil Nadu, India Hectae Analytics and Software Solutions Full time

    Job Title: Junior Implementation Engineer - ITAM Location: Chennai Job Type: Full-Time About Us We are seeking a motivated Junior Implementation Engineer - ITAM with hands-on experience in implementing and supporting enterprise network devices. This role is designed for professionals with 1-2 years of experience in network deployments, who can contribute...

  • Junior Implementation Engineer

    3 weeks ago

    Chennai, Tamil Nadu, India Hectae Analytics and Software Solutions Full time

    Job Title: Junior Implementation Engineer - ITAMLocation: ChennaiJob Type: Full-Time About Us We are seeking a motivated Junior Implementation Engineer - ITAM with hands-on experience in implementing and supporting enterprise network devices. This role is designed for professionals with 1-2 years of experience in network deployments, who can contribute...

  • Junior Implementation Engineer

    2 weeks ago

    Chennai, Tamil Nadu, India Hectae Analytics and Software Solutions Full time

    Job Title: Junior Implementation Engineer - ITAMLocation: ChennaiJob Type: Full-Time About Us We are seeking a motivated Junior Implementation Engineer - ITAM with hands-on experience in implementing and supporting enterprise network devices. This role is designed for professionals with 1-2 years of experience in network deployments, who can contribute...

  • Implementation Engineer

    2 weeks ago

    Chennai, Tamil Nadu, India Facilio Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About FacilioFacilio is a fast-growing SaaS company that helps large real estate portfolios run their operations efficiently. Our cloud-based platform brings together maintenance, sustainability, tenant experience, and other building operations into a single system of record—helping real estate teams improve performance and reduce costs.What You'll...

  • Implementation Engineer Trainee

    6 days ago

    Chennai, Tamil Nadu, India Hectae Analytics and Software Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Location:Perungudi, Chennai (Work from Office)Duration:3 MonthsDepartment:Implementation EngineersAbout UsAt Hectae Analytics, we specialize insoftware implementation for Freshworks productslike Freshdesk, Freshservice, and Freshsales. As aPlatinum Implementation Partnerfor Freshworks, we work directly with global clients to understand their business...

  • Implementation Engineer Trainee

    2 days ago

    Chennai, India Hectae Analytics and Software Solutions Full time

    Location: Perungudi, Chennai (Work from Office)  Duration: 3 Months  Department: Implementation Engineers  About Us   At Hectae Analytics, we specialize in software implementation for Freshworks products like Freshdesk, Freshservice, and Freshsales. As a Platinum Implementation Partner for Freshworks, we work directly with global...