Junior Implementation Engineer

3 weeks ago

Chennai, Tamil Nadu, India Hectae Analytics and Software Solutions Full time
Job Title: Junior Implementation Engineer - ITAM

Location: Chennai

Job Type: Full-Time

About Us

We are seeking a motivated Junior Implementation Engineer - ITAM with hands-on experience in implementing and supporting enterprise network devices. This role is designed for professionals with 1-2 years of experience in network deployments, who can contribute to IT infrastructure projects while also supporting ITSM integrations.

You will be responsible for configuring, deploying, and troubleshooting routers, switches, firewalls, and wireless solutions. Experience with Fresh service and Device42 is preferred, as our projects often integrate network implementations with ITSM and CMDB/asset discovery tools.

Key Responsibilities

- Implement and configure network devices including routers, switches, firewalls, and wireless access points.
- Work with senior engineers to design and deploy secure, scalable, and resilient network solutions.
- Perform troubleshooting, diagnostics, and validation testing during deployments.
- Document network configurations, implementation steps, and project changes for knowledge sharing.
- Integrate deployments with Freshservice ITSM processes (Incident, Change, Asset, CMDB) where required.
- Use Device42 for network device discovery, inventory, and CMDB population.
- Collaborate with project managers, ITSM consultants, and client stakeholders for smooth handovers.
- Follow implementation playbooks, change management processes, and compliance standards.
- Stay updated with networking and ITSM best practices to support continuous improvement.

Required Skills & Qualifications

- Bachelor's degree in computer science, Information Technology, Electronics, or equivalent experience.
- 1-2 years of experience in network implementation and support, ideally in enterprise environments.
- Strong knowledge of networking fundamentals: TCP/IP, VLANs, Routing Protocols, VPNs, ACLs, NAT.
- Hands-on experience with vendor devices such as Cisco, Fortinet, Juniper, or similar.
- Exposure to ITSM platforms (Fresh service preferred) for change, incident, and asset management.
- Experience with Device42 or similar CMDB/asset management/discovery tools.
- Familiarity with firewalls, wireless LANs, and network security practices.
- Knowledge of network monitoring tools and scripting (PowerShell/Python) is a plus.
- Relevant certifications (e.g., CCNA, JNCIA) are advantageous.
- Strong analytical skills, documentation ability, and effective communication for client-facing roles.

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