Implementation Engineer Trainee

1 week ago

Chennai, Tamil Nadu, India Hectae Analytics and Software Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Location:
Perungudi, Chennai (Work from Office)

Duration:
3 Months

Department:
Implementation Engineers

About Us

At Hectae Analytics, we specialize in
software implementation for Freshworks products
like Freshdesk, Freshservice, and Freshsales. As a
Platinum Implementation Partner
for Freshworks, we work directly with global clients to understand their business requirements and tailor Freshworks solutions to fit their operational needs. We work at the intersection of technology, business processes, and customer success.

About the Internship Program

This is a 3-month
training + evaluation internship
designed for individuals interested in building a career in
software implementation.
This is a hybrid role that blends business analysis with technical configuration.

You will be trained in:

  • Core modules of
    Freshworks products
    (Freshdesk, Freshservice, etc.)
  • Understanding
    client requirements
    and business workflows
  • Configuring and
    customizing
    Freshworks
    tools
  • Basics of ITSM/CRM, automation, and third-party integrations
  • Hands-on workshops, shadowing of implementation engineers
  • Understanding of how businesses work and function
  • Stipend will be provided for the course of 3 months.

Evaluation Criteria

Interns will be
continuously assessed
on:

  • Conceptual understanding (via assignments and assessments)
  • Communication skills (written & verbal)
  • Willingness and
    ability to learn quickly
  • Active participation in workshops
  • Ownership and problem-solving mindset

Outcome

  • Interns who demonstrate consistent performance and cultural alignment will be considered for
    full-time conversion
    as
    Implementation Engineers
    at Hectae Analytics.
  • Post-confirmation, you will be part of our client-facing implementation team, handling real-world customizations and project rollouts.

Who Can Apply

  • Graduates / final-year students in Computer Science, IT, or related fields
  • Strong interest in SaaS, product configuration, and client-facing roles
  • Willing to work from office full-time in Chennai 5 days a week

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