
Implementation Engineer Trainee
6 days ago
Location:
Perungudi, Chennai (Work from Office)
Duration:
3 Months
Department:
Implementation Engineers
About Us
At Hectae Analytics, we specialize in
software implementation for Freshworks products
like Freshdesk, Freshservice, and Freshsales. As a
Platinum Implementation Partner
for Freshworks, we work directly with global clients to understand their business requirements and tailor Freshworks solutions to fit their operational needs. We work at the intersection of technology, business processes, and customer success.
About the Internship Program
This is a 3-month
training + evaluation internship
designed for individuals interested in building a career in
software implementation.
This is a hybrid role that blends business analysis with technical configuration.
You will be trained in:
- Core modules of
Freshworks products
(Freshdesk, Freshservice, etc.) - Understanding
client requirements
and business workflows - Configuring and
customizing
Freshworks
tools - Basics of ITSM/CRM, automation, and third-party integrations
- Hands-on workshops, shadowing of implementation engineers
- Understanding of how businesses work and function
- Stipend will be provided for the course of 3 months.
Evaluation Criteria
Interns will be
continuously assessed
on:
- Conceptual understanding (via assignments and assessments)
- Communication skills (written & verbal)
- Willingness and
ability to learn quickly - Active participation in workshops
- Ownership and problem-solving mindset
Outcome
- Interns who demonstrate consistent performance and cultural alignment will be considered for
full-time conversion
as
Implementation Engineers
at Hectae Analytics. - Post-confirmation, you will be part of our client-facing implementation team, handling real-world customizations and project rollouts.
Who Can Apply
- Graduates / final-year students in Computer Science, IT, or related fields
- Strong interest in SaaS, product configuration, and client-facing roles
- Willing to work from office full-time in Chennai 5 days a week
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