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Payroll Support
2 weeks ago
Our client is a UK based administrative service wishing to establish a South African support branch to manage their local payroll enquiries. Candidates should have a background in customer service or payroll support and have call centre or finance industry experience. Knowledge of UK payroll and compliance will be an advantage.
This is a Hybrid position but attendance at the Lakeside offices will be necessary 3 days a week once fully trained so own transport will be preferred.
Office hours Monday – Friday 9am - 6pm (to match UK working times )
Position is available immediately.
Roles and Responsibilities:
- Compliance checks including right to work and ID checks
- Registering new candidates for payroll - onboarding
- Queries and compliance duties
- Inbound and outbound calls to contractors and agencies
- Managing customer accounts
- Attending to queries for example tax and payroll queries
- Daily follow up with new users
- Complying with daily/weekly deadlines to ensure payments are made on time
Requirements
Previous experience
- At least 3 years experience in a similar role
- Able to easily travel to the office - own reliable vehicle preferable
- Ability to work at home with data line and backup arrangements and uninterrupted environment
- SA ID
- Knowledge of payroll compliance requirements - UK experience will be beneficial
- Great communication and organisational skills
- Good telephone manner
- Previous customer service role
- Previous inbound and outbound phone experience
- Keen eye to detail
- Desirable to have tax and payroll knowledge (not essential)
Requirements
Previous experience At least 3 years experience in a similar role Able to easily travel to the office - own reliable vehicle preferable Ability to work at home with data line and backup arrangements and uninterrupted environment SA ID Knowledge of payroll compliance requirements - UK experience will be beneficial Great communication and organisational skills Good telephone manner Previous customer service role Previous inbound and outbound phone experience Keen eye to detail Desirable to have tax and payroll knowledge (not essential)
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