
front office associate
3 weeks ago
Front Office Associate – Key Responsibilities
- Guest Services
- Welcome and greet guests warmly upon arrival.
- Assist with check-in and check-out procedures efficiently.
- Handle guest queries, requests, and complaints with professionalism.
- Provide information about hotel facilities, services, and local attractions.
- Reservations & Check-in
- Manage room reservations and cancellations in the PMS (Property Management System).
- Confirm guest details, assign rooms, and issue room keys.
- Ensure accurate billing and maintain records for all reservations.
- Communication
- Answer phone calls, emails, and messages promptly and courteously.
- Coordinate with other departments (Housekeeping, F&B, Security, Maintenance) for guest needs.
- Maintain smooth communication between management and guests.
Job Type: Full-time
Pay: ₹13, ₹16,000.00 per month
Benefits:
- Food provided
Work Location: In person
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