Front Office Executive

Gender: Female or Male

Employment type: Full time and permanent

Languages known: English, Kannada & Tulu is required. Hindi is preferred

Qualification: Any graduation degree

Experience: 6 months - 1 year experience as a receptionist/admin role

Work location: We are seeking for a candidate who can perform a dual role as a Front Office Executive as the reception in our 2 companies which are in the same building.

Address: Amar Nexus, Kavoor, Mangalore –

1) Amar Infraprojects Head Office - 3rd Floor (Infrasturcture industry)

2) Hotel Shoolin Comforts - Ground Floor (Hospitality industry)

Working hours:

1) Amar Infraprojects Head Office: Monday to Saturday from 9:00 AM to 6:00 PM including 1 hour lunch break. Sundays are fixed weekly off

2) Hotel Shoolin Comforts (Hospitality industry): Part time hours from 6:30 PM to 10:30 PM or may vary depending on the schedule outlined in the duty roster

ROLES & RESPONSIBILTIES

A. FRONT OFFICE - AMAR INFRAPROJECTS HEAD OFFICE

· Switch on the music machine as per the guidelines to play different music

· Turn on the ACs & relevant electricals in the office

· Ensure the MD & CEO's room is clean with cabin curtains drawn & water bottles filled

· Maintains telecommunication system and connect to concerned person.

· Collect the courier parcel and distribute to concerned department

· Change the flowers on God's photo

· Serves visitors by greeting, welcoming and directing them with the concerned team to provide water tea and coffee

· Notifies company personnel of visitor arrival

· Informs visitors by answering or referring inquiries

· Responsible for stock management e.g., stationaries, and housekeeping materials

· Maintenance of stocks of stationery, cleaning agencts etc. in system

· Keep a safe and clean reception area by complying with procedures, rules and regulations

· Office decoration at the time of festival and maintain decoration material

· Coordinate the in-office cleaning activities of the housekeeper as per the schedule

· Contributes to team effort by accomplishing related result as needed

· Coordinate in HR department allotted work of candidates for recruitment

· Coordinate the meetings of the employees with the MD & CEO

· Involve in any management allotted work

· Supervise the work of the housekeeper's assigned work within the office premises

B. FRONT OFFICE - HOTEL SHOOLIN COMFORTS

· Greet guests upon arrival and ensure a smooth check-in process

· Verify guests' information and assign rooms according to their preferences and requirements

· Process payments and manage guest accounts accurately during check-out

· Provide prompt, courteous, and efficient service to guests

· Address guest inquiries, requests, and complaints promptly and professionally

· Ensure guest satisfaction by resolving issues and anticipating their needs

· Handle room reservations, changes, cancellations, and room assignments

· Maintain accurate records of room availability and guest information using hotel management software

· Serve as a liaison between guests and other hotel departments

· Relay important information to guests regarding hotel amenities, policies, and local attractions

· Perform administrative duties such as answering phones, responding to emails, and handling correspondence

· Maintain a tidy and organized front desk area, including lobby and guest service areas

· Manage cash transactions and maintain a balanced cash drawer

· Prepare daily reports and reconcile transactions accurately

· Follow hotel safety protocols and procedures to ensure the security of guests and staff

· Handle emergency situations calmly and efficiently

Job Types: Full-time, Permanent

Pay: ₹20, ₹25,000.00 per month

Benefits:

• Food provided
• Health insurance
• Provident Fund

Work Location: In person