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Sr Quality Consultant@Noida

4 months ago

uttar pradesh, India Tech Mahindra Full time
JD for SR Quality consultant
Experience: 8 to10 yrs,
Location: Noida UP
Quality Management Focus with exposure to SDLC, ISO, CMMI, ITIL, ETOM, Agile / DevOps. Any certifications on these is preferred
Must skills: Must have ITIL Experience, ITIL 4 is added Advantage.
Network Service Operations experience should be added advantage.
Domain Experience: Refer DA cluster & details shared for respective team domain experience requirement (e.g.: BFSI Banking/Insurance, NS Network services, IES/TES Engineering services) Implementation and quality aspects for in one or more ERP implementation, Data Analytics, AI/ML, Meta, Cloud and Infra services, SFDC, D365 etc Handling large deals quality and process performance
Education Qualification: Bachelors in Electronics / Telecommunication (desired) / B.E (Any Specialization) / Master¿s in computer applications (MCA)
Skill requirement:
Experience in various areas of SDLC, with in depth of knowledge about various methodologies like Waterfall, Agile, Testing, ERP implementation, Next Generation applications and technologies ( like, SAP, ORACLE, AI/ML, SFDC, Cloud Infra etc)
Quality Management Focus with exposure to SDLC, ISO, CMMI, ITIL, ETOM, Agile / DevOps. Any certifications on these is preferred
Customer facing/interaction and communication wrt account level quality performance
Analytical Skills, have exposure to Six Sigma, Lean or Total Quality Management concepts
Experience in Defect, Prevention, Risk Management, Estimation, Configuration management, Process Improvement / Innovation etc
Experience of Project Planning, Tracking & Monitoring, understanding of Software Metrics Definition & data Analysis ¿ Good Interpersonal, Written and Spoken Communication Skills
Skilled in Process audits, Metrics, Root cause analysis (RCA) & process improvement Role:
Partner with account delivery to achieve Contractual compliance, product/process quality, Process and product performance, KPI/SLAs
leading to customer delight.
Raise early warnings risks/issues to leadership
Focus on estimation, planning, monitoring and governance; performance monitoring wrt bid v/s did, productivity, KPI/SLA performance,
Enable deployment of Value register
Reviewing entire / E2E development life cycle activities and work products to ensure Compliance with QMS processes like project planning, monitoring project performance GOALs, SLA & KPI monitoring, CIPs, training, configuration management, risk management etc
Weekly monitoring of various health reports. collection and review of identified metrics.
Steering the customization and implementation of Quality Strategy for the assigned portfolio, aligning to delivery leaders and other stakeholders¿ expectations
Capturing the Customer Satisfaction Levels, Facilitating Identification of Improvement Actions, Action Implementation thereby helping improve Customer Satisfaction
Driving the implementation of delivery practices, tools, standards, models and frameworks across the assigned portfolio
Reviewing contracts before sign off, identifying contractual commitments, enabling effective tracking of commitments
Driving effective risk management practices and initiatives across the portfolio, including early risk identification, mitigation and reporting
Enabling the effective closure of internal / external assessment / audit findings by delivery teams
Facilitating SLA Monitoring, Perform Metrics Analysis, drive management by metrics culture
Identifying and facilitating Continuous Improvements including Automation Opportunities
Facilitating the overall delivery governance and performance reporting across services for applicable projects, programs and portfolios
Weekly monitoring of various health reports. collection and review of identified metrics.
Facilitate, mentor and coach project teams on processes required during different stages of life cycle and project management