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Technology Support II- IAM Associate
4 weeks ago
This position is for Hyderabad / Bengaluru work location.
Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation.
As a Technology Support II team member within the Infrastructure Platforms team,you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement.
Job responsibilities
Analyze and troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm Improve operational stability and availability through participation in problem management Monitor production environments for anomalies and address issues utilizing standard observability tools Assist in the escalation and communication of issues and solutions to the business and technology stakeholders Identify trends and assist in the management of incidents, problems, and changes in support of full stack technology systems, applications, or infrastructure Perform control monitoring and testing related activities Responsible for IAM assigned team processes Validate existing IAM processes and conduct control checks to ensure end to end Privileged Access controls. Prepare documentation, initiate calls/meetings and manage the lifecycle of the process Work with internal partners and report to managers in a global team environment Gather operational metrics and update progress in trackersRequired qualifications, capabilities, and skills
2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services Knowledge of applications or infrastructure in a large-scale technology environment on premises or public cloud Exposure to observability and monitoring tools and techniques Familiarity with processes in scope of the Information Technology Infrastructure Library (ITIL) framework Solid understanding of access request, access provisioning and access certification processes Project Management experience including solid knowledge of IAM controls, principles, methods, SOX/SOC1 and regulatory related obligations preferred Understanding of information security, key controls and how they impact the business from an operational or systems perspective. Highly proficient in MS Office Suite (Excel, Word, Project, PowerPoint, Access, SharePoint and Visio) Ability to facilitate meetings among stakeholders with diverse and sometimes conflicting points of view, including strong negotiation skills and developing strong client relationship Input and upload response results among various in-house toolsPreferred qualifications, capabilities, and skills
Knowledge of one or more general purpose programming languages or automation scripting Exposure to IAM BTech background preferredWe have other current jobs related to this field that you can find below
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