Technical Support Engineer- L1

3 months ago

Kozhikode, India Protected Harbor Full time

At Protected Harbor, we are committed to delivering exceptional solutions to our clients, and we're seeking a dedicated and motivated Technician to join our team. Our company provides technology stability and durability for organizations. As a technician, you will play a pivotal role in providing technical assistance and support to our valued clients.


We are looking for a candidate who embodies the following qualities:


  • Self-Motivated: Demonstrates proactive initiative and takes ownership of tasks without constant supervision.


  • Technology Enthusiast: Displays a passion for working with cutting-edge technology and a drive to continually learn and adapt to new advancements.


  • People-Focused: Excels in interpersonal interactions and thrives in collaborative team environments, contributing positively to group projects.


  • Goal-Oriented: Embraces challenges and is unafraid to tackle difficult tasks, viewing each obstacle as an opportunity for growth.


  • Resilience Under Pressure: Excels in high-stress situations and maintains composure while delivering high-quality results.


  • Exceptional English Communication: Possesses outstanding verbal and written English communication skills, enabling effective interaction with clients and colleagues.


  • Troubleshooting Proficiency: Demonstrates a grasp of fundamental troubleshooting methodologies and approaches when resolving technical issues.


  • Flexibility in Work Hours: Willingly commits additional hours when necessary to meet project demands.


Key Responsibilities:


As a Technician at Protected Harbor, your responsibilities will include:


  • Providing remote assistance to customers through phone, email, or chat to effectively address their technical concerns.


  • Vigilantly monitoring our system's performance, promptly addressing issues and alerts to ensure seamless operations.


  • Collaborating with a team on projects, working under the guidance of a team lead.


  • Adhering to Service Level Agreements, consistently delivering high-quality work and timely responses.


  • Analyzing and resolving intricate technical problems, displaying proficiency in troubleshooting methodologies.


  • Installing, maintaining, and overseeing system operations, networking setups, software configurations, and equipment functionality.


  • Investigating product and process-related challenges, devising innovative solutions to enhance efficiency.


  • Developing and maintaining comprehensive product documentation and internal department resources.


  • Demonstrating foundational understanding of networking principles including IPs, firewalls, security, and VPN setups.


  • Displaying expertise in Microsoft Windows Client/Server OS for upgrades, troubleshooting, and maintenance.


  • Exhibiting proficiency in Remote Desktop, addressing common issues and troubleshooting effectively.


  • Mastering skills related to Active Directory, DHCP, DNS, and Group Policy, including deployment, management, and troubleshooting.


Requirements:


- Minimum of 1 year of relevant experience in a similar role.


- Bachelor's degree in a related field or equivalent experience through a Diploma/Degree.


Compensation:


The starting salary for the successful candidate will be determined based on objective, non-discriminatory factors such as skills, experience, and qualifications.


If you're ready to contribute your technical expertise to a dynamic team that values innovation and collaboration, we invite you to apply. Please submit your resume.


  • *Note: The job description provided above is subject to change based on evolving business needs. *

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