Technical Support Engineer- L1

2 weeks ago

Kozhikode, India Protected Harbor Full time

At Protected Harbor, we are committed to delivering exceptional solutions to our clients, and we're seeking a dedicated and motivated Technician to join our team. Our company provides technology stability and durability for organizations. As a technician, you will play a pivotal role in providing technical assistance and support to our valued clients.

We are looking for a candidate who embodies the following qualities:

  • Self-Motivated: Demonstrates proactive initiative and takes ownership of tasks without constant supervision.

  • Technology Enthusiast: Displays a passion for working with cutting-edge technology and a drive to continually learn and adapt to new advancements.

  • People-Focused: Excels in interpersonal interactions and thrives in collaborative team environments, contributing positively to group projects.

  • Goal-Oriented: Embraces challenges and is unafraid to tackle difficult tasks, viewing each obstacle as an opportunity for growth.

  • Resilience Under Pressure: Excels in high-stress situations and maintains composure while delivering high-quality results.

  • Exceptional English Communication: Possesses outstanding verbal and written English communication skills, enabling effective interaction with clients and colleagues.

  • Troubleshooting Proficiency: Demonstrates a grasp of fundamental troubleshooting methodologies and approaches when resolving technical issues.

  • Flexibility in Work Hours: Willingly commits additional hours when necessary to meet project demands.

Key Responsibilities:

As a Technician at Protected Harbor, your responsibilities will include:

  • Providing remote assistance to customers through phone, email, or chat to effectively address their technical concerns.

  • Vigilantly monitoring our system's performance, promptly addressing issues and alerts to ensure seamless operations.

  • Collaborating with a team on projects, working under the guidance of a team lead.

  • Adhering to Service Level Agreements, consistently delivering high-quality work and timely responses.

  • Analyzing and resolving intricate technical problems, displaying proficiency in troubleshooting methodologies.

  • Installing, maintaining, and overseeing system operations, networking setups, software configurations, and equipment functionality.

  • Investigating product and process-related challenges, devising innovative solutions to enhance efficiency.

  • Developing and maintaining comprehensive product documentation and internal department resources.

  • Demonstrating foundational understanding of networking principles including IPs, firewalls, security, and VPN setups.

  • Displaying expertise in Microsoft Windows Client/Server OS for upgrades, troubleshooting, and maintenance.

  • Exhibiting proficiency in Remote Desktop, addressing common issues and troubleshooting effectively.

  • Mastering skills related to Active Directory, DHCP, DNS, and Group Policy, including deployment, management, and troubleshooting.

Requirements:

- Minimum of 1 year of relevant experience in a similar role.

- Bachelor's degree in a related field or equivalent experience through a Diploma/Degree.

Compensation:

The starting salary for the successful candidate will be determined based on objective, non-discriminatory factors such as skills, experience, and qualifications.

If you're ready to contribute your technical expertise to a dynamic team that values innovation and collaboration, we invite you to apply. Please submit your resume.

  • *Note: The job description provided above is subject to change based on evolving business needs. *

  • Technical Support Engineer- L1

    4 weeks ago

    Kozhikode, India Protected Harbor Full time

    At Protected Harbor, we are committed to delivering exceptional solutions to our clients, and we're seeking a dedicated and motivated Technician to join our team. Our company provides technology stability and durability for organizations. As a technician, you will play a pivotal role in providing technical assistance and support to our valued clients.We are...

  • Technical Support Engineer- L1

    4 weeks ago

    Kozhikode, India Protected Harbor Full time

    At Protected Harbor, we are committed to delivering exceptional solutions to our clients, and we're seeking a dedicated and motivated Technician to join our team. Our company provides technology stability and durability for organizations. As a technician, you will play a pivotal role in providing technical assistance and support to our valued clients. We are...

  • Technical Support Engineer- L1

    4 weeks ago

    Kozhikode, India Protected Harbor Full time

    At Protected Harbor, we are committed to delivering exceptional solutions to our clients, and we're seeking a dedicated and motivated Technician to join our team. Our company provides technology stability and durability for organizations. As a technician, you will play a pivotal role in providing technical assistance and support to our valued clients.We are...

  • Production Support Engineer

    1 month ago

    Kozhikode, India Unity Infotech Full time

    Unity Infotech has multiple opportunities in its Banking, Fintech & Payment Solutions practices. We are seeking experienced and highly skilled Production Support Specialists (L1/L2) to join our dynamic and innovative team.Location: Kochi, IndiaProduction Support Engineer:- Preferred experience in banking or payments support.- Proficiency in .Net and SQL.-...

  • Technical Support Specialist

    3 weeks ago

    Kozhikode, India Applied Software - WealthSpectrum Full time

    Applied Software Pvt. Ltd. is a software product company focussed on investment and wealth management domain. Our flagship product suite WealthSpectrum is used by leading financial institutions and banks. We help manage over $300 billion in assets serving 250+ investment managers, backed by a solid two decades track record.Position Summary:We are on the...

  • Cloud Infrastructure Specialist

    2 weeks ago

    kozhikode, India Airtel Digital Full time

    Troubleshoot L2 level issues escalated by L1 team Upgrade of RHEL OS from 7.x to 8.x Troubleshooting of upgrade issues and roll back if required Manage patching of servers using tools Support upgrade planning and develop upgrade SPO’s for L1 team Act as escalation point for L1 team and help them to fix issues Infrastructure automation via Ansible to make...

  • Technical Writer

    2 weeks ago

    Kozhikode, India System Soft Technologies Full time

    Job Summary:The client is looking for a Technical Writer:We are seeking a skilled Technical Writer to join our GenAI team within Digital Technology Practice. In this role, you will be responsible for creating and managing comprehensive documentation for our cutting-edge Generative AI projects and applications. You will work closely with engineers, data...

  • Listings Automation Support Engineer

    3 days ago

    Kozhikode, India AccunAI Full time

    Job Overview: We are seeking an experienced Automation Support Engineer to support our operations teams in building and maintaining automated solutions to streamline workflows. This role requires a deep understanding of automation, scripting, and process optimization to minimize manual effort. You will collaborate closely with engineering and operational...

  • Application Engineer

    1 week ago

    Kozhikode, India Ideal Consultants Full time

    Position : Asst, Manager Application EngineeringLocation : Bangalore / ChennaiIndustry: Tier 1 Auto components & Sealants products manufacturingCompany: US Based MNCExperience: 5+ years of engineering experience as application engineerQualifications:Bachelors Degree in Science or Engineering. Advanced degree is preferred.+5 years engineering...

  • Technical Consultant

    2 weeks ago

    kozhikode, India NTR India Full time

    Job Description of Technical Consultant Join an outstanding team of Microsoft BC/ NAV specialists. If you find the idea of working in a fast-paced environment, with highly professional people, then join our team of developers & consultants. We can promise that you will get challenged and exposed to the latest technologies. At NTR you will work on exciting...

  • Technical Writer

    3 months ago

    Kozhikode, India YOUGotaGift Full time

    Job DescriptionWe are seeking a passionate, creative and result-oriented Technical Writer to join our fast-growing team. Our technical writer position is responsible for researching, developing and maintaining crisp user friendly technical contents for our new and existing products. This role involves working closely with internal teams to create the content...

  • RSA Archer Engineer

    1 month ago

    Kozhikode, India Insight Global Full time

    Job Title: RSA Archer Engineer!Company: to be released via phone call - Fortune 500 financial clientLocation: REMOTE in IndiaJob Type: 12 month contract to hire Must Haves:5+ years hands-on experience with the RSA Archer framework.Experience configuring with 6.x series of RSA Archer as an Archer Administrator & RSA administration certification.SQL Database...

  • Technical Writer

    3 months ago

    kozhikode, India YOUGotaGift Full time

    Job Description We are seeking a passionate, creative and result-oriented Technical Writer to join our fast-growing team. Our technical writer position is responsible for researching, developing and maintaining crisp user friendly technical contents for our new and existing products. This role involves working closely with internal teams to create the...

  • Technical Writer

    3 months ago

    Kozhikode, India YOUGotaGift Full time

    Job DescriptionWe are seeking a passionate, creative and result-oriented Technical Writer to join our fast-growing team. Our technical writer position is responsible for researching, developing and maintaining crisp user friendly technical contents for our new and existing products. This role involves working closely with internal teams to create the content...

  • Technical Writer

    3 months ago

    Kozhikode, India YOUGotaGift Full time

    Job DescriptionWe are seeking a passionate, creative and result-oriented Technical Writer to join our fast-growing team. Our technical writer position is responsible for researching, developing and maintaining crisp user friendly technical contents for our new and existing products. This role involves working closely with internal teams to create the content...

  • Head of Technical Services

    1 week ago

    kozhikode, India Shakti Pumps (I) Ltd. Full time

    POSITION: HEAD OF TECHNICAL SERVICE Seniority: Executive (CEO) LOCATION: INDORE (MP) AREA OF OPERATION: TECHNICAL SERVICE RELEVANT INDUSTRY: Pumps, Automobiles, Electrical & Electronics, Domestic Water Purifier, UPS & Battery. JOB DESCRIPTION: Effectively lead, motivate and develop the service team across the country. To understand and apply...

  • Engineering Manager

    1 week ago

    Kozhikode, India Cyara Full time

    About Cyara:Cyara is the world’s leading Automated CX Assurance Platform provider, helping leading brands across the globe deliver better CX with less effort, cost, and risk. Cyara supports the entire CX software development lifecycle, from design to functional and regression testing, load testing, chatbot testing, and production monitoring, ensuring...

  • Solar Engineer

    4 weeks ago

    Kozhikode, India Dehlsen Engineering LLP Full time

    Company DescriptionDehlsen Energy is a wing of Dehlsen Engineering LLP which started in 2018 with it's Head Office in Calicut, Kerala. Dehlsen Energy is functioning in the Solar Energy EPC sector and having it's activities across Kerala, Telangana and Karnataka.Role DescriptionThis is a full-time on-site role for a Solar Engineer located in...

  • Solar Engineer

    4 weeks ago

    Kozhikode, India Dehlsen Engineering LLP Full time

    Company Description Dehlsen Energy is a wing of Dehlsen Engineering LLP which started in 2018 with it's Head Office in Calicut, Kerala. Dehlsen Energy is functioning in the Solar Energy EPC sector and having it's activities across Kerala, Telangana and Karnataka. Role Description This is a full-time on-site role for a Solar Engineer located in Kozhikode. ...

  • Solar Engineer

    4 weeks ago

    Kozhikode, India Dehlsen Engineering LLP Full time

    Company DescriptionDehlsen Energy is a wing of Dehlsen Engineering LLP which started in 2018 with it's Head Office in Calicut, Kerala. Dehlsen Energy is functioning in the Solar Energy EPC sector and having it's activities across Kerala, Telangana and Karnataka.Role DescriptionThis is a full-time on-site role for a Solar Engineer located in Kozhikode....