Application Support Engineer
2 weeks ago
Hello Team ,
We are hiring for a product based MNC organisation in Bangalore
Experience -6-10 years
Position-Application Support Engineer
Salary -15-25 LPA
Responsibilities:
- Resolve client questions or problems in the areas of system configuration/setup, product functionality including fixes or enhancements- Serve as primary support liaison between Client and customer- Keep customer informed of how and when problems are resolved- Involved in any additional follow up, testing and troubleshooting- Maintain Team goals and objectives- Works directly with the 3rd line and development teams to resolve complex issues and provide input for product direction- Develop and share knowledge about the software- Write knowledge base articles and white papers to answer common customer questions- Deliver and receive training to/from others- Assist other Support Analysts with difficult and complex issues- May perform other job duties as directed by Employee's Leaders
Qualifications:
- Excellent analytic, troubleshooting and problem-solving skills in software and IT infrastructures;- Customer focused with strong communication;- Pro-active self-starter;- Excellent interpersonal and communications skills- Flexible and positive attitude;- Experience working in an Agile environment;- Experience in GRC or finance is a plus;
Must be fluent in English, verbal and in writing.
IF INTERESTED , PLEASE SHARE YOUR UPDATED RESUME AT
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