SAP Service Delivery Manager

5 days ago

Ahmedabad, India Gitakshmi Group Full time
Ahmedabad , India

The SAP Service Delivery Manager will be responsible for overseeing the end-to-end delivery of SAP services, ensuring high-quality service, customer satisfaction, and operational efficiency. The role involves managing client relationships, coordinating support teams, driving continuous improvements, and ensuring SAP service delivery aligns with business objectives.

Key Responsibilities
  • Own and manage the delivery of SAP support and services (AMS, projects, enhancements, and upgrades).
  • Ensure service levels, KPIs, and SLAs are consistently achieved or exceeded.
  • Oversee incident, problem, change, and release management processes within SAP environments.
  • Serve as the primary point of contact for SAP service delivery with business stakeholders and customers.
  • Build and maintain strong client relationships, ensuring alignment with business requirements and expectations.
  • Manage escalations and resolve service-related issues effectively and efficiently.
  • Lead and coordinate SAP functional and technical teams (onshore and offshore).
  • Manage third-party vendors or partners delivering SAP services.
  • Drive workforce planning, performance management, and optimal resource utilization.
  • Conduct regular service reviews with stakeholders, including SLA performance and improvement initiatives.
  • Ensure compliance with ITIL processes, internal policies, and audit requirements.
  • Monitor budgets, costs, and resource allocations to achieve cost-effective service delivery.
  • Identify and implement opportunities for service optimization and automation across SAP landscapes.
  • Promote the adoption of SAP best practices and emerging technologies (e.g., S/4HANA, SAP BTP, Fiori).
  • Support digital transformation initiatives leveraging SAP solutions.
Customer Relationship
Personal Evolution
Autonomy
Administrative Work
Technical Expertise
Responsibilities
  • Manage end-to-end SAP service delivery
  • Act as the primary contact for clients
  • Lead and coordinate SAP technical/functional teams (onshore & offshore) and manage third-party vendors.
  • Ensure governance, compliance with ITIL processes
  • Drive continuous of SAP best practices
Must Have
  • 8–12 years of SAP experience
  • Strong knowledge of SAP modules, integration, and support environments
  • Excellent leadership, stakeholder management, and client engagement skills
  • Strong understanding of ITIL framework and service management processes
  • Proven experience managing SAP Projects
Nice to have
  • SAP Solution Manager expertise
  • Certifications: ITIL Foundation, PMP/Prince2
  • Knowledge of SAP BTP, Fiori, or cloud-based SAP Solutions
  • Experience in driving digital transformation initiatives
  • Exposure to multi-vendor, global delivery environments
What's great in the job?
  • Great team of smart people, in a friendly and open culture
  • No dumb managers, no stupid tools to use, no rigid working hours
  • No waste of time in enterprise processes, real responsibilities and autonomy
  • Expand your knowledge of various business industries
  • Create content that will help our users on a daily basis
  • Real responsibilities and challenges in a fast evolving company
Our Services
What We Offer

Each employee has a chance to see the impact of his work. You can make a real contribution to the success of the company.

Several activities are often organized all over the year, such as weekly sports sessions, team building events, monthly drink, and much more

Perks

A full-time position

Attractive salary package.

Trainings

12 days / year, including

6 of your choice.

Sport Activity

Play any sport with colleagues,

the bill is covered.

Eat & Drink

Fruit, coffee and

snacks provided.

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