NonStop Remote Software Support Engineer

4 weeks ago

bangalore, India Hewlett Packard Enterprise Full time
NonStop Remote Software Support Engineer
This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2-3 days per week from an HPE office.
Who We Are:
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
Job Description:
HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today’s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what’s next for you.
What you’ll do:
Responsibilities will include:
• Responding to and resolving support issues from a global mission critical customer base, specializing in NonStop systems technologies and solutions for Nonstop technology
• Responding to service, product, technical, and customer relations questions on subjects such as features, specifications, and repairs based on customer entitlement
• Developing strategies and procedures to improve performance of customer environments.
• Performing root cause analysis and provide post incident reports.
• Applying subject matter knowledge to solve complex technical problems
• Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.
What you need to bring:
Education and Experience Required:
• Degree in Computer Science or related area of study
• Typically, 5+ years of experience in a customer support function, preferably with exposure to HPE NonStop system technology or knowledge and experience with Linux/UNIX
• In addition to English, experience with a second European language is welcomed: preferably German, Spanish, French or Italian.
Knowledge and Skills Required:
• Ability to always remain professional and courteous with customers
• Proficient verbal and written communication skills in languages to be supported Exceptional troubleshooting skills in a technical environment and proven remote support experience in a mission critical environment
• Knowledge and experience of HPE NonStop platform:
Operating System (HPE NonStop Mission Critical Operating Environment)
Databases (SQL)
Compliers (C, C++, Cobol, pTAL, Java)
Concepts of Local Area Networking (TCP/IP, Switches, Routers)
Business Continuity/Fault Tolerant computing
Unix/Linux
• Exceptional analytical skills and ability to work independently on complex problems where data analysis requires in-depth knowledge of multiple products

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