Remote Engineer

3 days ago

Bangalore, India NTT Full time

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion â itâs a place where you can grow, belong and thrive.

Your day at NTT DATA

The Service Delivery Client Engineering - Remote Engineer (L1) is responsible for providing a professional remote technical support service to clients by proactively identifying and resolving technical incidents and problems. They make use of technical knowledge to handle technical enquiries and/or troubleshoot problems reported by clients in a timely manner. Through pre-emptive service incident and resolution activities, they restore service to clients by managing incidents and seeing them through to an effective resolution.

What you'll be doing

Key Roles and Responsibilities:

  • Serves as the initial point of contact for end-users seeking technical assistance in the areas of networking, collaboration tools, and end-user computing
  • Provides prompt and efficient troubleshooting and support for incidents and service requests related to networking issues, such as network connectivity, DNS, DHCP, IP addressing, wireless connectivity, and network equipment configurations
  • Resolves collaboration-related issues, including but not limited to email systems, video conferencing platforms, instant messaging tools, and document sharing applications
  • Addresses end-user computing problems encompassing operating systems, hardware, software applications, printers, and mobile devices
  • Utilises appropriate tools, techniques, and remote access software to diagnose and resolve technical issues across the networking, collaboration, and end-user computing domains
  • Follows established procedures, guidelines, and best practices to deliver timely and accurate resolutions to end-users' problems.
  • Documents all incidents, service requests, and actions taken in the service desk ticketing system, ensuring detailed and accurate records
  • Escalates complex or unresolved issues to level 2 or higher-level engineers or specialised teams, providing comprehensive information and analysis
  • Collaborates with other IT support teams, including networking, collaboration, and end-user computing specialists, to resolve cross-functional issues and contribute to problem resolution
  • Monitors network performance, conduct routine maintenance tasks, and apply patches and updates to network infrastructure and collaboration tools as required
  • Assists in the development and maintenance of knowledge base documentation, troubleshooting guides, and standard operating procedures to enhance service desk efficiency and effectiveness
  • Keeps up to date with industry trends, emerging technologies, and best practices in networking, collaboration, and end-user computing to provide high-quality support and contribute to continuous learning and development
  • Adheres to IT service management processes and standards, including incident, problem, and change management procedures


Knowledge, Skills and Attributes:

  • Applies knowledge and basic problem-solving techniques to define and resolve problems
  • Works on problems of limited scope
  • Strong knowledge of networking concepts and protocols, such as TCP/IP, DNS, DHCP, VLANs, routing, switching, video conferencing, and collaboration tools
  • Familiarity with end-user computing technologies, including Windows and macOS operating systems, hardware troubleshooting, software applications, mobile devices, and printer configurations
  • Proficiency in using network monitoring and troubleshooting tools, collaboration platforms, remote desktop tools, and incident ticketing systems
  • Excellent problem-solving and analytical skills with the ability to think logically and troubleshoot issues effectively across multiple IT domains
  • Strong customer service orientation, with the ability to communicate technical concepts to non-technical users in a clear and concise manner
  • Ability to prioritize and manage multiple tasks, work under pressure, and meet deadlines in a fast-paced environment
  • Effective teamwork and collaboration skills, with the ability to work closely with cross-functional teams and stakeholders


Academic Qualifications and Certifications:

  • Bachelor's degree or equivalent in information technology, computer science, or a related field is preferred
  • Relevant certifications such as CCNA, CompTIA Network+, Microsoft 365, or Cisco collaboration certifications are a plus


Required Experience:

  • Basic experience in a service desk or helpdesk role, providing support in multiple IT towers, including networking, collaboration, and end-user computing

Workplace type:

Hybrid Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

  • Remote Engineer

    4 days ago

    bangalore, India NTT DATA Full time

    Job Description Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at...

  • Remote Engineer

    2 hours ago

    Bangalore, India NTT Full time

    Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.Your day at NTT DATAThe...

  • BigData Engineer

    3 weeks ago

    bangalore, India Evnek Technologies Pvt Ltd Full time

    This is a remote position. Duration:  6 MonthLocation:  RemoteTimings: Full Time (As per company timings)Notice Period: within 15 days or immediate joinerExperience: 4-6 Years   Responsibilities Create and maintain data pipelines that transfer data from select locations (maintaining security protocols) into our Big Data financial crime solution. Open...

  • Remote Engineer

    1 month ago

    Bangalore, India NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients...

  • DevOps Engineer

    4 days ago

    Bangalore, India McAfee Full time

    Role Overview:With the mission of capturing the biggest market share in cyber security, network security, endpoint security, threat research, malware research, and cloud security, we work together towards a common goal of shaping the company’s future by designing and building best-in-class, scalable security products for both consumer and enterprise...

  • Cloud Software Engineer

    3 days ago

    Bangalore, India McAfee Full time

    Role Overview:As a Cloud Software Engineer you will plan, designs, develop, test and troubleshoots cloud based applications on proprietary products and platforms, works across the complete cloud stack i.e. Software as a Service (SaaS), and/or Platform as a Service (PaaS) and/or Infrastructure as a Service (IaaS) leveraging suites like Salesforce.com cloud...

  • Android Engineering Intern New Bengaluru Engineering

    6 days ago

    Bengaluru/ Bangalore, India FamPay Inc Full time

    Apply for Android Engineering Intern New Bengaluru Engineering / Intern / Remote, Career Progress Consultants in Bengaluru/ Bangalore for 0 - 1 Year of Experience on TimesJobs.com.

  • BMS Remote Commissioning Engineer

    5 days ago

    bangalore, India Carrier Full time

    Country: IndiaLocation: RGA Tech Park, 2nd floor Block-2, Survey # 31/1, Chikkannhelli Village, Varthur Hobli, Bangalore East Taluk, Bangalore - 560035, IndiaRole : BMS Remote Commissioning Engineer     Location: Bangalore Full/ Part-time: Full Time. Build a career with confidence: Carrier Global Corporation, global leader in intelligent climate...

  • Senior Mobile Engineer, Remote

    1 month ago

    bangalore, India Tide Full time

    Who are Tide: At Tide, we’re on a mission to save businesses time and money. We’re the leading provider of UK SME business accounts and one of the fastest-growing FinTechs in the UK. Using the latest tech, we design solutions with SMEs in mind and our member-driven financial platform is transforming the business banking market. Not only do we offer our...

  • Senior Mobile Engineer, Remote

    4 weeks ago

    bangalore, India Tide Full time

    Who are Tide: At Tide, we’re on a mission to save businesses time and money. We’re the leading provider of UK SME business accounts and one of the fastest-growing FinTechs in the UK. Using the latest tech, we design solutions with SMEs in mind and our member-driven financial platform is transforming the business banking market. Not only do we offer our...

  • Senior Test Engineer

    5 days ago

    bangalore, India YD Talent Solutions Full time

    Job Description This is a remote position. About our client:  Our client is revolutionizing network management by bringing Software-Defined Wide Area Networking (SDWAN) and Secure Access Service Edge (SASE) technologies to a broad array of industries and use cases. Targeting enterprises that have many locations and require seamless communication, our...

  • QA Manager

    6 days ago

    Bangalore, India McAfee Full time

    Role Overview:We are looking for a skilled and motivated QA manager with experience in Infosec for our core research labs in India. As a QA manager, you will lead the quality assurance effort to ensure the highest standard of security content. You will be responsible for designing and implementing QA strategies, managing a team of QA engineers, and...

  • Machine Learning Engineer

    1 week ago

    bangalore, India Openprovider Full time

    About the company Procys is a spin-off startup coming out of Openprovider, specializing in machine learning & AI solutions dedicated to automation. We’re on a mission to make work more enjoyable and efficient, through smart, automated business processes, helping teams to save time and money is what we do! Our goal is to automate 50 billion hours of routine...

  • NonStop Remote Software Support Engineer

    4 weeks ago

    bangalore, India Hewlett Packard Enterprise Full time

    NonStop Remote Software Support EngineerThis role has been designed as ‘Hybrid’ with an expectation that you will work on average 2-3 days per week from an HPE office.Who We Are:Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and...

  • NonStop Remote Software Support Engineer

    4 weeks ago

    bangalore, India Hewlett Packard Enterprise Full time

    NonStop Remote Software Support EngineerThis role has been designed as ‘Hybrid’ with an expectation that you will work on average 2-3 days per week from an HPE office.Who We Are:Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and...

  • Principal Software Engineer, Back End

    3 months ago

    bangalore, India Agoda Full time

    About the Job Note: Agoda’s hybrid workplace includes a few select remote roles and in-office roles. By applying to this position you will have an opportunity to share your preferred working location from the following: In-office locations: Gurugram, India; Bangkok, Thailand. Remote location(s): Bangalore, India; Pune, India; Tokyo, Japan;...

  • NonStop Remote Software Support Engineer

    1 month ago

    bangalore, India Hewlett Packard Enterprise Full time

    NonStop Remote Software Support Engineer This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2-3 days per week from an HPE office. Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data...

  • Principal MacOS Software Engineer

    5 days ago

    bangalore, India SonicWall Full time

    Ready to do your part in the world of Cybersecurity? SonicWall is a leader in cybersecurity and networking solutions that put our partners at the heart of our innovation to ensure ease of doing business in a world full of opportunities. With more than a 30-year history, we embrace an outside-in approach, listening and learning from our partners and customers...

  • Engineer - Remote Monitoring / Control room operations

    4 weeks ago

    bangalore, India Ohmium Full time

    Job Roles and Responsibilities :Remote monitoring of Hydrogen electrolyser throughout India and across different locations.Safe startup & safe shutdown of the hydrogen electrolyser based on the customer requirements and involve in diagnostic assistance.Proactively Monitor the operational data obtained through our server and applications.Respond quickly to...

  • Remote Desktop Management | 6 to 12 years | Mumbai

    4 weeks ago

    bangalore, India Capgemini Full time

    Job Description Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role Hands-on experience with Windows environments Need multi-tasking & resolves complex incidents and requests related to One drive, google drive, SSO, O, Printers & end user issues. Assist end users with their endpoint devices....