NonStop Remote Software Support

1 month ago

Bangalore, India HPE Full time
NonStop Remote Software Support

  

This role has been designed as âHybridâ with an expectation that you will work on average 2-3 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in todayâs complex world. Our culture thrives on finding new and better ways to accelerate whatâs next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

   

HPE Services is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customersâ outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In todayâs fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine whatâs next for you.

HPEâs Global NonStop Solution Center (GNSC) provides global, mission critical customers with a single point of contact for all hardware and software inquiries or service requests relating to HPEâs NonStop platforms. The GNSC never closes, operating in 3 geographies under a follow-the-sun model, thereby creating a global virtual team that services over 3000 mission critical systems worldwide.

Depending on the time of day, customers instantly receive remote technical assistance via a fully staffed center that is ready for the most demanding and complex issues. We are seeking an experienced technical support engineer to join our Software support team.

What youâll do:

⢠Responding to and resolving support issues from a global mission critical customer base, specializing in NonStop systems technologies and solutions for Nonstop technology

⢠Responding to service, product, technical, and customer relations questions on subjects such as features, specifications, and repairs based on customer entitlement

⢠Developing strategies and procedures to improve performance of customer environments

⢠Performing root cause analysis and provide post incident reports

⢠Applying subject matter knowledge to solve complex technical problems

⢠Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence
⢠Participate in shift rotation for work load sharing along with other team members as part of teams charter

What you need to bring:

⢠Ability to always remain professional and courteous with customers

⢠Exceptional troubleshooting skills in a technical environment and proven remote support experience in a mission critical environment

⢠Proficient verbal and written communication skills in languages to be supported

⢠Knowledge and experience of HPE NonStop platform:

  • Operating System (HPE NonStop Mission Critical Operating Environment)
  • Databases (SQL)
  • Compliers (C, C++, Cobol, pTAL, Java)
  • Concepts of Local Area Networking (TCP/IP, Switches, Routers)
  • Business Continuity/Fault Tolerant computing
  • Unix/Linux

⢠Exceptional analytical skills and ability to work independently on complex problems where data analysis requires in-depth knowledge of multiple products

Additional Skills:

Cloud Architectures, Cross Domain Knowledge, Design Thinking, Development Fundamentals, DevOps, Distributed Computing, Microservices Fluency, Full Stack Development, Security-First Mindset, User Experience (UX)

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have â whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

Job:

Engineering

Job Level:

TCP_03

    

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

  • NonStop Remote Software Support Engineer

    4 weeks ago

    bangalore, India Hewlett Packard Enterprise Full time

    NonStop Remote Software Support EngineerThis role has been designed as ‘Hybrid’ with an expectation that you will work on average 2-3 days per week from an HPE office.Who We Are:Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and...

  • NonStop Remote Support Specialist

    1 week ago

    Bangalore, India HPE Full time

    NonStop Remote Support Specialist  This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2-3 days per week from an HPE office.Who We Are:Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and...

  • NonStop Remote Software Support Engineer

    1 month ago

    Bangalore, India HPE Full time

    NonStop Remote Software Support Engineer  This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2-3 days per week from an HPE office.Who We Are:Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their...

  • L2 Remote Support Specialist

    4 weeks ago

    bangalore, India Hemmersbach Full time

    Your skills Good general understanding of IT principles such as Networks, Hardware and Domains Working knowledge of leading software C1 relevant language Experience in End User software troubleshooting Good working knowledge of Windows Operating system and related software and applications Your Tasks Provide Excellent...

  • HP Non Stop

    4 weeks ago

    bangalore, India Virtusa Full time

    HP Non Stop - CREQ189440 Description Tech Skills: Expertise in TAL/pTAL, TACL, Guardian, SQL/MX & Enscribe database, Pathways and Cobol Expertise in end-to-end systems development life cycles and standards in HPE Nonstop development Strong knowledge of Connex and its System Architecture with expertise on Connex components like AP, TH, PI & SDX design and...

  • Desktop Support

    1 week ago

    bangalore, India LiftOff Software India Pvt Ltd Full time

    Experience – 1 to 2 yearsResponsibilities Address & Track user tickets regarding hardware, software and networking Walk customers through installing applications and computer peripherals Ask targeted questions to diagnose problems Guide users with simple, step-by-step instructions by conducting remote troubleshooting Test alternative pathways until you...

  • Cloud Software Engineer

    1 week ago

    Bangalore, India McAfee Full time

    Role Overview:As a Cloud Software Engineer you will plan, designs, develop, test and troubleshoots cloud based applications on proprietary products and platforms, works across the complete cloud stack i.e. Software as a Service (SaaS), and/or Platform as a Service (PaaS) and/or Infrastructure as a Service (IaaS) leveraging suites like Salesforce.com cloud...

  • Technical Support Specialist

    1 week ago

    bangalore, India Degreed Full time

    Beware of fraudulent recruitment activities impersonating Degreed. Scammers are using our name, “Degreed”, impersonating our website, and claiming to be affiliated with Degreed as part of a recruitment scam. Please note that Degreed does not recruit talent through WhatsApp, Telegram or any other direct-messaging systems other than e-mail and, during the...

  • Software Support Specialist

    4 weeks ago

    bangalore, India Kardex Full time

    Kardex India Pvt Ltd is seeking a motivated self-starter to join our India Life Cycle Service (LCS) Team in the role of Software Support Specialist to be based in Bangalore.As Software Support Specialist, you are responsible for the entire range of remote software services such as troubleshooting including the up and down stream to all connected systems,...

  • Software Technical Support Engineer

    3 months ago

    bangalore, India Corporate Resources Full time

    Job Description Deliver remote technical support to enterprise customers using Stratus high availability software products. Collaborate and interact with customers using web, email and phone to help understand, troubleshoot and resolve problems. Perform analysis of system log files and interpret...

  • Remote Access Analyst

    1 month ago

    Bangalore, India 3M Full time

    3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas. Here, you can apply your talent in bold ways that matter. Job Description: The network analyst will help with determining the best remote...

  • Remote Access Analyst

    4 weeks ago

    bangalore, India 3M Full time

    3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas. Here, you can apply your talent in bold ways that matter. Job Description: The network analyst will help with determining the best remote...

  • End User Support Analyst

    3 weeks ago

    bangalore, India NEC Software Solutions Full time

    Company Description NEC Software Solutions (India)  We have more than 30 years of experience in providing end to end IT services across the globe and have earned a reputation for delighting our customers by consistently surpassing expectations and helping them deliver robust, market-ready software products that meet the highest standards of engineering and...

  • End User Support Analyst

    3 weeks ago

    bangalore, India NEC Software Solutions (India) Full time

    Job DescriptionAs a End User Support Analyst, you will be required to manage service to a large internal staff as well as customer staff, work within contracted SLAs and delivering best in class services to customers. You will be required to log all the calls that come into the Service Desk via e-mail, telephone and Internal Portal. You must have...

  • Software Support Analyst

    2 weeks ago

    bangalore, India InEvolution Full time

    About the Role:Primary Customer-Facing Responsibilities:Handle technical service and support tickets efficiently, acting as the first point of contact over chat, email, and phone support.Proactively communicate with customers regarding post-purchase support, including order activation, troubleshooting error issues, etc.Utilize the ticketing and live chat...

  • Remote Engineer

    5 days ago

    bangalore, India NTT Full time

    JOB DESCRIPTION Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at...

  • Remote Engineer

    1 week ago

    bangalore, India NTT DATA Full time

    Job Description Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at...

  • Remote Engineer

    4 days ago

    bangalore, India NTT DATA Full time

    Job Description Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at...

  • Software Engineer II

    1 week ago

    bangalore, India Jobs for Humanity Full time

    Job Description Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Computer Engineering Travel Percentage : 0%The role we are looking for is HP Nonstop Developer, who will be enhancing our FIS Inhouse connex on HP software for US banks, international banks & also adhere...

  • Remote Engineer

    1 week ago

    Bangalore, India NTT Full time

    Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.Your day at NTT DATAThe...