Payments Change Management Analyst

20 hours ago

Mumbai, India Citi Full time

Payments Change Management Analyst is an intermediate level role responsible for analyzing complex data in coordination with the Transaction Services team.

Responsibilities:

  • Ability to understand complex processes and drive pain point identification and re-engineering opportunities.
  • Define tasks' scope and deliverables that support project goals in collaboration with stakeholders.
  • Communicate effectively the Global Process Excellence initiatives expectations to stakeholders in a timely and clear fashion.
  • Manage expectations with team members and other stakeholders.
  • Identify and manage initiative dependencies and critical path.
  • Plan and schedule initiative milestones using appropriate tools.
  • Deliver and maintain progress reports, proposals, requirements documentation and presentations.
  • Analyze results and troubleshoot problem areas.
  • Manage changes in initiative scope, identifying potential crises.
  • Candidate will operate within a team environment, managing the Global Process Excellence program portfolio across Services Operations.
  • Establishes a structure and strong operational process framework through a discovery process mapping methodology, change management governance and ongoing lean mind set culture.
  • Enables a re-engineering full package from continuous discovery through process diagnosis (also risk related), opportunities identification & proposals for improvement.
  • Ensure the design process flows and process documentation standards in cooperation with management and user personnel.
  • Define, assess, design and recommend process improvements and technology upgrades for implementation, to meet business objectives.
  • Analyze and identify opportunities for business process improvements through different re-engineering techniques across Services Operations.
  • Develop initiatives for continuous business process improvements
  • Work with management to identify business need requirements, processes, and risks.
  • Accomplish with goals established by Management

Qualifications:

  • 2-5 years' experience in bank services.
  • Fundamental comprehension of financial industry regulations
  • Effective verbal and written skills
  • Effective communication and analytical skills
  • Effective PowerPoint & excel skills

Education:

  • Bachelor's/University degree or equivalent experience. Master's degree preferred

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Job Family Group:

Management Development Programs

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Job Family:

Undergraduate

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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