IT Business Services Consultant

4 weeks ago

Bengaluru, India SAP Full time

What you’ll do : Ensure high availability of customer service by supporting service restoration in critical situation and provide L1 level support  Analyse current landscape setups and come up with proposals for improvement  Collaborate with different teams from within the ECS organization and outside to ensure excellent customer satisfaction  Ability to own, lead and coordinate operational tasks, process improvements. What you’ll bring 3-6 years of experience as SAP Basis consultant / System Database Administrator or in a similar role  Bachelor’s or master’s degree Studentin Computer or Electronics & Communication Engineering / Computer science / Information Technology systems/ Computer applications / IT Business Systems  Certification in SAP BASIS/HANA DB is an advantage (if not, should be able to complete the certification)  Strong customer service focus, paired with analytical and solution-oriented thinking  Knowledge of either the ABAP stack or non-ABAP stacks with excellent understanding of IT operations  Knowledge on HANA and the underlying infrastructure is beneficial  Good know-how on SAP Technologies, Products and cross dependencies like integration and communication. Ability to work in international teams and under pressure, constantly adding value to customer and within organization  Excellent written, verbal communication and presentation skills to effectively communicate and escalate Issues  Personal Skills   Experience in communication with customers and managing expectations  Strong customer focus and service minded  Strong communication and networking skills  Good analytical and solution-oriented thinking  Good team player and ability to work effectively in international and virtual teams  Continually develop SAP solution core skills and business knowledge based on accumulated experience.  Able to provide knowledge transfer from certain technology areas  Proactive in learning and highly self-motivated  Proficiency in written and spoken English  Meet your team: As part of ECS MEE organization, the LCO (Large Customer Operation) team is accountable in operating customers in a ring-fenced setup due to the complexity and demand from customer side on operational excellence #SAPECSCareers #ITT2 Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

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