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Dutch Native Speaker

4 months ago

India Straive Full time

Roles & Responsibilities:


  • Customer service experience, create engaged customers and facilitate organic growth
  • Ownership of customer’s issues and follow problems through to resolution
  • A clear mission and deploy strategies focused towards that mission
  • Service procedures, policies and standards
  • Accurate records and document customer service actions and discussions
  • Statistics and compile accurate reports
  • Related: Spell-check, Hyphenation and quality control
  • Services: Planning of author service, tracking of titles, Weekly update to PCs
  • Quality check for translation.
  • Style and edit manuscripts as per the editorial specifications.
  • Management Executives - Management of multiple book/journal projects throughout the life cycle and translate Dutch instructions to English.
  • 100% productivity and quality.
  • Quality of work completed on a regular basis, to ensure that it meets the project standards.
  • Timelines and delivery within service level agreements.
  • Knowledge of email communication to explain complex issues and their possible solutions to clients via email.
  • To independently plan, organize, implement, monitor, and communicate with internal and external teams and logical reasoning.


Eligibility:


  • Good Communication skills in English and Dutch
  • Graduates certified with Dutch language B2-C2 levels from a recognized institution, or equivalent.
  • Knowledge of MS office suite: Excel, Word, PowerPoint.