Senior Manager Business Operations

2 days ago

Gurgaon, India MRM Full time

As a Senior Manager in Client Servicing at MRM, you will be responsible for managing key client relationships, overseeing digital marketing strategies, and ensuring that clients receive exceptional service. This role requires a strategic thinker with strong leadership and communication skills to lead client-facing teams, deliver impactful digital marketing campaigns, and contribute to the agency's growth and success.

Key Responsibilities:

Client Relationship Management:

  • Build and maintain strong, long-lasting client relationships.
  • Act as the primary point of contact for clients, addressing their needs, expectations, and concerns in a timely manner.
  • Ensure that all client communications are professional, clear, and consistent.

Project and Campaign Management:

  • Oversee the planning, execution, and optimization of digital marketing campaigns across various platforms (e.g., paid media, SEO, social media, email marketing).
  • Lead the development and delivery of campaign strategies, ensuring that client goals are met with measurable results.
  • Collaborate with internal teams (creative, analytics, strategy) to deliver high-quality work on time and within budget.

Team Leadership and Collaboration:

  • Lead and mentor a team of Account Managers and Executives, providing guidance, support, and performance feedback.
  • Foster a collaborative environment between departments to ensure seamless project delivery and client satisfaction.
  • Conduct regular team meetings to ensure alignment on client objectives, timelines, and deliverables.

Client Strategy & Growth:

  • Analyze client data and performance metrics to provide actionable insights and strategic recommendations.
  • Proactively identify new opportunities to upsell and cross-sell agency services, contributing to revenue growth.
  • Collaborate with the sales team to pitch new services and expand the agency's portfolio of services with existing clients.

Reporting & Analysis:

  • Prepare and present detailed reports to clients on campaign performance, ROI, and key metrics.
  • Conduct regular performance reviews with clients to assess campaign success and recommend improvements.
  • Utilize analytics tools to monitor campaign performance and optimize strategies as needed.

Client Retention & Satisfaction:

  • Ensure high levels of client satisfaction by delivering excellent service and exceeding expectations.
  • Handle and resolve any issues or challenges that arise, ensuring timely and effective solutions.
  • Maintain strong knowledge of industry trends and competitor activities to keep clients informed of new opportunities.

Skills & Qualifications:

  • Education: Bachelor's degree in Marketing, Communications, Business, or related field.
  • Experience:
  • At least 5-7 years of experience in client servicing or account management within a digital marketing agency.
  • Proven experience in leading digital marketing campaigns (SEO, PPC, content marketing, social media, etc.).
  • Demonstrated success in managing high-profile clients and driving business growth.

Why Join Us?

  • Work with a creative and innovative team on exciting, impactful projects.
  • Opportunity to develop your skills in a fast-growing digital marketing agency.
  • Competitive salary, benefits, and performance-based incentives.
  • A dynamic, inclusive, and collaborative workplace culture.

If you are an experienced digital marketing professional with a passion for client success and team leadership, we would love to meet you

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