Spl'st, Tech Support

2 weeks ago

bangalore, India Standard Chartered Bank Full time

Role Responsibilities

Job Summary


The Securities Services Technology team requires Support Lead to manage the Application support for Custody business. The candidate would be required to monitor the health status, perform technical analysis, derive solutions, apply fixes in supporting the application.

He/she will be working closely with the business stakeholders, vendor, core project and other interface system teams within the bank. The candidate should have prior experience in Custody applications either in development / support / testing and having domain knowledge is essential.

Primarily to ensure system availability & stability of custody applications for custody business Incident Management – Provide resolution for the incidents raised for custody business Situation management - actively participate and manage situations and ensure no/minimal impact in system availability Monitoring – Identify and configure key KPIs in system stability for proactive monitoring Stakeholder management - work closely with delivery, Ops, business and other tech units to ensure system stability Risk management - proactively identify risks time to time and manage it for logical closure Automation – Identify opportunities to eliminate redundant/manual activities and actively participate in automation

Responsibilities

Strategy

Awareness and understanding of the Group’s business strategy and model appropriate to the role.

Business

Awareness and understanding of the wider business, economic and market environment in which the Group operates

Processes

Incident Management, Problem Management, Change Management, Request Management

Risk Management

Proactively identify risks time to time and manage it for logical closure

Regulatory & Business Conduct

Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

Custody Business, Tech, Operations and Infra teams

Other Responsibilities

Identify opportunities to eliminate redundant/manual activities and actively participate in automation

Our Ideal Candidate

Graduate in Computer Science

Role Specific Competencies

Functional knowledge of Custody Settlement Oracle PL/SQL Knowledge of Unix Knowledge of Java Monitoring Tools JIRA/Confluence

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