Customer Support Executive

3 weeks ago

Mumbai, India iEnergizer Full time

Company Description

iEnergizer is a leading Business Process Outsourcing provider dedicated to delivering high performance and actively supporting our clients' brands. We offer complete life-cycle customer support services, including sales, customer care, technical support, and back-office services for various industries. Our client base includes Fortune 500 companies in sectors such as healthcare, banking, financial services, insurance, gaming, publishing, and legal. As a trusted partner, we act as an extension of our clients' operations, providing high-quality service, lowering operating costs, and fostering continual improvements.

Customer Support Executive will be responsible for handling customer inquiries, resolving issues, providing product and service information, and maintaining customer satisfaction. Daily tasks include receiving and responding to inbound calls and emails, performing troubleshooting steps, escalating complex issues to senior support staff, and maintaining detailed records of customer interactions.

Job title:
Customer Support Executive- Premium Airlines Process

Company Name
- IEnergizer

Location
- Upper Ground Floor Weikfield IT Park B Block Viman Nagar Pune

Work Mode
-Work From office

Job Description
- IEnergizer Pune is hiring enthusiastic and customer focused professional for an Premium Airline Process. This Role is ideal for candidates with Prior BPO voice process experience who are looking to build career in the travel & Airline domain.

Key Responsibilities

·      Handle inbound calls related to Airline Services

·      Assist customers with booking, Cancellation rescheduling and other quires

·      Providing excellent customer support while ensuring first call resolution.

·      Maintaining Professional communication and adhering to company quality Standards

·      Work in coordination with the team to meet daily targets and KPI's

Required Skills & Qualification

·      Graduation is mandate

·      Minimum 1 Year of BPO experience(Voice Process only )

·      Excellent written and verbal communication skills

·      Strong Knowledge of BPO operation and customer support practices

·      Ability to work in rotational Shift for Males and Females 6.00 Am to 8.00 Pm window

·      Experience with Travel domain would be an additional Benefit in salary.

·      Salary for BPO Experience- 30K CTC

·      Salary for 1 Year Travel Background- 33K CTC

·      Working Days- 5 days a week

·      Interview Mode- Virtual and Walk-in interview available

Interested candidates can drop CV on or connect on below link for virtual interview, Mon to Friday 4.00 Pm to 5.00 Pm

Apply Now-

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