Client Servicing Intern

2 days ago

Gurugram, India Delhivery Full time

Key Responsibilities:
• Coordinate and align daily escalated FM pickups from the Franchise Department.
• Liaise with clients and internal Ops teams to arrange and ensure successful pickups.
• Resolve and close escalated pickup cases within 1-2 working days.
• Handle 50+ outbound calls daily to clients and partners to ensure closure of pending pickups.
• Work closely with the Business Development (BD) team to understand client issues and align with the operations team for resolution.
• Maintain detailed and accurate records of communications, follow-ups, and case resolutions.
• Effectively manage multiple tasks simultaneously in a fast-paced environment.
Requirements:
• Excellent verbal and written communication skills.
• Strong interpersonal and client-handling abilities.
• High level of ownership, accountability, and time management.
• Ability to handle high volumes of calls and multi-task under pressure.
• Proficiency in basic tools like MS Excel and Google Sheets (preferred).
• Bachelor's degree (pursuing or completed) in any stream Logistics/Operations background preferred but not mandatory.
What You'll Gain:
• Hands-on experience in logistics operations and client coordination.
• Opportunity to work with cross-functional teams including BD, Ops & Franchise.
• Exposure to real-time problem solving in one of India's largest logistics networks.
• A fast-paced and dynamic work environment.

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