Client Services Executive

3 weeks ago

Gurugram Gurugram India Cog Culture Full time

Job Description

We are looking for a proactive and detail-oriented Client Services Executive to join our team. The ideal candidate will have experience working in an advertising/marketing agency environment and will be responsible for managing day-to-day client communication, coordinating with internal teams, and ensuring seamless execution of campaigns.

Key Responsibilities

- Act as the primary point of contact for assigned clients, ensuring timely communication and service delivery.
- Understand client requirements and effectively brief internal teams (creative, media, strategy, production, etc.).
- Coordinate end-to-end campaign execution, ensuring timelines, budgets, and quality standards are met.
- Assist in developing presentations, proposals, and campaign reports for clients.
- Monitor campaign performance, prepare status updates, and share insights with clients.
- Build and maintain strong relationships with clients through consistent support and value addition.
- Identify opportunities to upsell/cross-sell agency services.
- Ensure smooth internal workflow by collaborating closely with team members and resolving challenges.

Requirements

- Mandatory: Prior experience in an advertising or digital marketing agency (13 years preferred).
- Strong communication, interpersonal, and presentation skills.
- Ability to multitask and manage multiple projects simultaneously.
- Basic understanding of branding, digital marketing, ATL/BTL campaigns.
- Graduate/Postgraduate in Marketing, Mass Communication, Advertising, or related field.
- Proficiency in MS Office (Excel, PowerPoint, Word).

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