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Operations Manager

2 months ago

gurgaon, India TourGram Full time
Do you have a passion for travel and a knack for organization? Are you a problem-solver with a drive to succeed? If so, we want you on our team
We are seeking a highly motivated and experienced Operations Manager to join our dynamic travel company. In this fast-paced role, you will play a key role in ensuring the smooth operation of our Fixed Departure and Domestic Tour offerings.
Responsibilities:
Oversee all aspects of Fixed Departure and Domestic Tour operations, from initial planning to execution
Lead and manage a team of operations professionals, providing training, coaching, and performance feedback.
Conduct thorough research to identify exciting new destinations and source reliable travel services (hotels, transportation, activities).
Negotiate competitive rates and contracts with vendors (hotels, transportation providers) to secure the best value for our clients.
Develop and customize itineraries based on client requests, ensuring all details are accurate and well-coordinated.
Manage and maintain positive relationships with travel vendors and ensure clear communication throughout the travel planning process.
Coordinate seamlessly between Sales, property management, and transportation vendors to ensure a smooth customer experience.
Resolve any issues that may arise during travel, ensuring client satisfaction and a memorable experience.
Conduct regular data analysis to identify cost-saving opportunities and optimize travel packages.
Maintain a deep understanding of the local travel market and industry trends.
Prepare and manage operational reports to track performance and identify areas for improvement.
Qualifications:
Minimum 2 years of experience in travel operations management.
Any graduate/post-graduate degree in a relevant field (tourism, hospitality, business administration) is preferred.
Excellent customer service focus and strong communication skills (written and verbal).
Proven negotiation skills and the ability to secure the best deals from vendors.
Highly motivated, self-driven, and results-oriented with a passion for travel.
In-depth knowledge of travel destinations (domestic and international) is a plus.
Excellent organizational skills and the ability to manage multiple tasks simultaneously in a fast-paced environment.
We Offer:
A competitive salary and benefits package of 3.5 L to 4.5 L.
The opportunity to work in a dynamic and exciting travel industry.
A fun and collaborative work environment with a team that shares your passion for travel.
If you are a travel enthusiast with a strong work ethic and a dedication to client satisfaction, we encourage you to apply
To Apply:
Please submit your resume at

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