After Sales

22 hours ago

Tiruchirappalli, India VDA Group Spa Full time

We are looking for a Technical Support Specialist , based in Trichy, INDIA, to join our After Sales & Technical Support Department. The selected candidate will play a key role in ensuring customer satisfaction through high-quality technical assistance, help-desk and post-sales support, both during standard business hours and in on-call rotation. Main responsibilities include: Providing remote technical support in case of product malfunctions reported by customers, and coordinating with authorized service centers for on-site interventions when necessary Managing post-sales activities by keeping customers informed about services, contracts, and orders of technical spare parts Supporting the organization and execution of post-sales processes, including preparing quotations for spare parts, technical support services, and support contracts Accurately updating the CRM system with records of technical support interactions On-call availability: The role requires on-call availability two weeks per month, on a rotational basis with the rest of the technical team On-call duty is remote and covers the period after standard working hours until 12:00 AM (local time) This ensures the quality and responsiveness of remote technical support outside of regular working hours Required skills and qualifications: Technical diploma or university degree in Electronics or a related field Good command of English, both written and spoken Strong problem-solving skills Customer-oriented mindset with excellent communication skills Prior experience in a technical support role within a corporate environment is considered a plus We offer opportunities for professional growth within a dynamic and fast-growing organization.

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