System Development Manager, Payments Services
1 week ago
DESCRIPTION:
The Amazon Consumer Payments supports multiple payment products and processes millions of transactions every day across numerous countries and payment methods. Over 100 million customers and merchants send tens of billions of dollars moving at light-speed through our systems annually, and use our products on and off Amazon.
We build systems that provide various payments features and process payments at an unprecedented scale, with accuracy, speed, and mission-critical availability. We innovate to improve customer experience across the globe, with support for currency choice, pay using installments, pay with reward points, in-store payments, pay on delivery, credit and debit payments, seller disbursements, gift cards, and many new exciting and challenging ideas are in the works.
If you are excited about the opportunity to learn and work on large scale distributed systems, enjoy trouble shooting and solving complex problems, consider the opportunities at the Bangalore center. Come challenge yourself in our team-oriented atmosphere, and watch yourself grow with one of the fastest growing areas of the Amazon e-commerce product and services platform.
Key job responsibilities
* Lead a team of highly talented Dev Ops & Sys Dev engineers responsible for managing all aspects of mission-critical systems.
* Lead and manage the team that drives organizational standards for operational excellence and resiliency.
* Establish strong relationships with internal partners and peer stakeholders to understand and meet their needs while operating existing systems at a high quality.
* Participate in incident management to resolve outages and communicate with a global audience and participate in calls resolving outage.
* Develop and maintain a culture of innovation and operational efficiency in the team.
* Manage the design and development of new software solutions supporting our internal teams, including code reviews, testing, deployment and post-launch monitoring.
* Hiring, growing and retaining engineering team keeping up with the high Amazon bar. This leader will be responsible for continuing to build an extremely high caliber team.
* A successful candidate will be a hands-on manager with an established background in developing and operating platforms and services, developing and hiring extraordinary talent, have strong technical ability, great communication skills, and a motivation to achieve results in a dynamic fast paced environment.
BASIC QUALIFICATIONS:
· A Bachelor's degree in Computer Science, Engineering, Mathematics, or a related field, or five or more years of work experience in System development as an equivalent.
· 5 or more years of people management experience leading System development teams.
· Proficiency in one or more general-purpose programming languages such as Java, C/C++, C#, Objective C, Python, JavaScript, Ruby, and Go.
· Experience designing, building, and operating large-scale distributed systems or web services.
· Experience in managing large scale infrastructure and automation.
· Experience engaging and influencing senior executives using both verbal and written communication tools.
PREFERRED QUALIFICATIONS:
· Expertise in operational excellence, security compliance, and distributed systems' resiliency.
· Knowledge of professional software engineering practices & best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations.
· Experience developing in Python for similar modern programming language, such as C++, Java, C#, or Ruby.
· Expertise in operations of highly available and scalable internet systems with large customer base.
· Experience managing staff and meetings across multiple sites and time zones.
· Excellent communication abilities, both verbal and written, including long-form business writing on complex topics.
· Ability to drive effective teamwork, collaboration and commitment.
· Excellent analytical problem solving and troubleshooting skills.
· Experience developing and improving operational documentation, procedures and workflows.
· Ability to credibly coordinate between technical teams, peers and business stakeholders.
· Ability to quickly learn and adopt new technologies.
· Experience managing on-call support coverage, escalation and critical issue management.
· Experience in contributing to the definition and implementation of automation opportunities within an operations environment.
· Experience in root cause analysis and error correction, identifying changes to procedures and systems to implement long term fixes and avoid repeating issues.
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