Quality Assurance Analyst

1 month ago

Hyderabad, India Sampoorna Consultants Pvt. Ltd Full time

Duties :

- Conduct end-to-end manual testing of IVR applications to ensure functionality, reliability, and quality.

- Analyze call flows, identify issues, and provide recommendations for process improvements.

- Collaborate with cross-functional teams to ensure IVR systems align with business requirements.

- Create and execute test plans and test cases

- Document and report defects, issues, and areas of improvement

- Make CX driven recommendations for customer journey improvements

- Collaborate with BA and Dev teams to understand IVR requirements and provide feedback.

Basic Qualifications :

- Bachelor's degree in Management Information Systems (MIS), Computer Information Systems (CIS), or another technical-related field.

- Strong written and verbal communication skills. The candidate must communicate with all levels of the organization including team members, management, customers and third-party vendors

- Ability to work independently and in a team, with a strong sense of ownership.

- Strong technical and analytical skills

- Ability to manage multiple projects, adapt to changing priorities and demonstrate effective time-management skills to comply with project deadlines

- Detail-oriented :

- 3-5 years Microsoft Office 365 products (Outlook, Word, heavy Excel)

Preferred Qualifications :

- Bachelor's degree in Computer Science or Information Systems

- Background in SDLC

- Knowledge of testing methodologies, tools, and best practices.

- Experience with call flow analysis and understanding of IVR processes

- 1-2 years of Software Quality Assurance experience

(ref:hirist.tech)

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