Online Senior Peer Worker

Salary: generous salary packaging benefits Online Senior Peer Worker - Family Help shape brighter futures for young people by joining an innovative, purpose driven national organisation that's making a real difference. Part-Time, 0.4 FTE Maximum term to June 2026, Working from Home - Open to applicants around Australia Use your lived experience to support families navigating youth mental health in a 1:1 setting and help lead the evolution of online peer support at headspace. What is headspace National headspace is Australia's leading youth mental health organisation. With a national presence and deep community impact, headspace helps young people and their families navigate mental health, work, and study challenges. Learn more at headspace.org.au. About the role This role is open to individuals with lived experience as a family member supporting a young person with mental health challenges. The Online Senior Peer Worker - Family , uses their lived experience of supporting a young person through mental health and wellbeing challenges, help-seeking, and recovery. This role provides support and guidance to Online Peer Workers and will be responsible for the delivery of safe, inclusive, and effective peer support across two key streams: Online Group-based Peer Support (e.g. Online Communities Group Chats) Online One-to-One Peer Support (e.g. via webchat or phone) While the role may work across both streams, this role will have a stronger focus on one-to-one peer work for family. Our Online Senior Peer Workers are part of a multidisciplinary team and work alongside clinicians and other professionals to ensure young people and family receive the right support at the right time and in line with their preferences. This role will be supported through supervision, training, and clear pathways for support, consultation and escalation when needed, to deliver safe and effective peer support. As part of this role, some the responsibilities will include: Deliver one-to-one peer work sessions in line with the 1:1 Peer Work practice manual. Participate in and lead Online Communities Group Chats, including briefing teams and moderating discussions as needed Model safe storytelling, boundary setting, and appropriate use of lived experience. Complete session notes and documentation in line with policies and clinical governance. Provide guidance, consultation and supervision to Online Peer Workers. Support team wellbeing, morale, and performance during shifts as required. Identify professional development needs for the team and contribute to training and orientation as required. Monitor risk and escalate concerns appropriately and in accordance with existing governance processes. Take initiative in your own professional growth by modelling and engaging in ongoing reflection, learning, and continuous professional development, including both mandatory and self-identified opportunities. Who we're looking for someone with: Lived experience as a family member supporting a young person with mental health challenges and recovery. Demonstrated ability to use lived experience safely and effectively in peer support. Demonstrated ability to work within an integrated mental health support service including working alongside other health disciplines Experience delivering online peer support in either group or one-to-one settings. Ability to lead, supervise, and support a team. Strong understanding of peer work principles and digital service delivery. Demonstrated commitment to supervision, reflective practice, and professional development. Demonstrated sound IT skills and confidence in using online technologies, including web-based platforms, phone conferencing tools, collaborative software, and digital communication systems. Ability to troubleshoot basic technical issues and adapt to new systems as required to support online peer work delivery. Availability to work weekday evenings - below is an example of the proposed roster (there may be some flexibility with this): Tuesday: 6:30 PM - 10:30 PM Wednesday: 2:30 PM - 10:30 PM Thursday: 6:30 PM - 10:30 PM What's on offer Remote based role on a maximum-term contract ending June 30, 2026 Competitive hourly rate of $36.31 plus generous salary packaging benefits and evening Shift penalty rates A purpose driven role where you'll make a real impact and feel proud of the work you do Excited to Join Us? Here's How to Apply: Click 'Apply Now' to check out the full position description and take the next step in your career. Submit your resume and a cover letter telling us why you're the perfect fit. We'd love to hear how your experience aligns with the key responsibilities in the position description. Got questions or want to chat about the role? Reach out to Rosa Rintoul, Online Peer Work Services Manager at - we're happy to help Applications close at 12am on 27 November 2025. Don't miss your chance to be part of something meaningful. To be eligible for this position you must Have the right to live and work in Australia Hold a current Working with Children Check (WWCC) or be able to obtain one Satisfactorily undergo a headspace Police Check headspace is committed to workforce diversity and to creating an inclusive workplace where all employees are valued, celebrated, and can contribute meaningfully. We encourage applications from people with lived experience of diversity to enhance the depth of skill and insight within our workforce. Aboriginal and/or Torres Strait Islander people are strongly encouraged to apply for this role and all current vacancies. headspace is committed to being a child safe and child friendly organisation that recognises, respects, and promotes the rights of children, young and vulnerable people. headspace will provide reasonable personalisation for all candidates to participate equitably in the recruitment process. Please advise us should you require assistance. For more information contact: Name: Rosa RintoulPhone: Email: Apply now