Senior Operations Manager

This is an amazing opportunity to help scale our US Business as well as drive Beeontrade's growth globally. You will be joining a team of like-minded, entrepreneurial Account Executives that make up Beeontrade's growth engine. In this role you will be empowered to make decisions and grow your career. As an Air & Ocean Export Manager (Night Shift, India) your goal is to stabilize export operations while driving new revenue -owning full-cycle files on CargoWise One and building a diversified portfolio of clients. You'll have the freedom, responsibility, and coaching to achieve that goal. A typical day might include running a discovery call, tightening a handoff checklist, clearing a milestone exception in CargoWise, or sharing best practices in a peer learning session. If you enjoy variety and ownership, this role is for you-no two days are the same. Schedule: Mon-Fri, 7:00pm-4:00am IST (covers US time) • Location: Chennai India You Will Operations (70%) Take full ownership of export files (Air & Ocean) from booking to delivery in CargoWise One : bookings, SLI/EEI/AES , HBL/MBL & HAWB/MAWB, VGM/SI, terminal/CFS coordination, drayage/IPI as needed, POD/FIT, close-out & invoicing within 24 hours where applicable. Manage and mentor a two-person night-shift team ; allocate work, QC documentation, ensure on-time milestones, and maintain proactive client updates. Coordinate closely with carriers, airlines, warehouses, customs brokers, and truckers to keep cargo moving efficiently and compliantly (export regs, AES/ACE; TSA/known shipper basics). Act as the escalation point for customer/shipment issues, driving fast, transparent resolutions. Implement and improve SOPs & checklists ; publish a clean night day handoff (open items, cutoffs, customs status, LFD/D&D risks, billing status). Build/optimize CargoWise workflows, milestones, templates, task queues, and auto-alerts ; maintain data quality, accurate costing, accruals, and invoice precision. Control D&D/storage risk with early-warning triggers and last-free-day tracking; drive measurable reduction. Lead weekly KPI huddles ; run root-cause analysis and corrective actions to eliminate firefighting. Support rate procurement & pricing with the commercial team; produce structured quotes and bids. Help onboard new ops staff by documenting procedures and delivering training. Growth (30%) Proactively consult with prospects/clients to understand supply-chain needs and pains; craft value-add solutions and onboarding plans. Generate pipeline (self-sourced + SDR-generated) through calls, networking, and creative outreach; run discovery, present, and close . Retain and expand revenue within your book; identify upsell/cross-sell lanes and modes. Partner with Global Operations & Client Success to drive outcomes, and help build a repeatable sales & operations playbook for expansion. Maintain a structured approach to pricing and bid delivery in a competitive, continuous-service environment. What Great Looks Like (first 90 days) 95%+ on-time milestones in CargoWise for your book (AES/AMS/ISF where applicable) D&D/storage overruns 30% via proactive controls 24-hour billing after POD/FIT for eligible files Live night day handoff with published SOPs/checklists for top customers Qualified pipeline toward the quarterly target; 2 new lanes closed You Should Have 4+ years hands-on ocean & air export operations on US trade lanes, independently managing full-cycle files. Previous leadership/mentorship experience (shift/pod lead or supervisor). Strong knowledge of export regulations, documentation, Incoterms, AES/ACE (ISF/AMS familiarity a plus). CargoWise One proficiency (beyond data entry): workflows/milestones, eDocs & templates, task queues, costing/invoicing, dashboards. Excellent time management, multitasking, problem-solving, and ownership mindset . Experience with both SME and enterprise customers, delivering to SLAs across time zones. Nice to Have: import exposure (ISF/AMS), temperature-control/perishables familiarity (NJ warehouse), HubSpot/CRM, RingCentral/VoIP, and basic BI/Excel reporting. About Beeontrade The way we're doing business isn't working. It's time for that to change. At Beeontrade, we're building an Operating System for Global Commerce . Whether an entrepreneur or an enterprise, anyone can access and integrate each value chain of commerce in minutes-with total accessibility, digital connectivity, and simplified expansion. Everything-from immediate customer expectations to end-to-end operations-lives in single-view dashboards with real-time control and visibility. People love what they do and feel appreciated for what they do best. With an industry-veteran team behind you, businesses operate better, smarter, and faster. By empowering entrepreneurs and businesses worldwide to achieve their most ambitious goals, we help you do what you can't . Worried about not having forwarding/warehousing/e-commerce exposure? We invest in education from day one with Beeontrade Admission , a one-week intensive onboarding program. We're committed to a diverse, inclusive environment where everyone can be their authentic self. All qualified applicants receive equal consideration regardless of background or identity. Job description Tools: CargoWise One, Google Workspace/MS Office, RingCentral/VoIP, Slack, HubSpot (CRM). Apply with: CV + examples of CargoWise workflows/milestones you've built, one D&D reduction or milestone improvement you led (with numbers), and team/file volumes handled.