Information Technology Support Specialist
6 days ago
Responsibilities
Troubleshoot and resolve technical problems related to hardware, software, networks, and peripherals
Respond to user inquiries via phone, email, or in-person support
Diagnose and escalate complex issues to senior IT staff as needed
Install, configure, and maintain computer systems, software applications, and peripherals
Document technical procedures and solutions
Provide basic IT training to end-users
Maintain accurate records of all support requests and resolutions
Stay up-to-date with the latest technology trends and troubleshooting techniques
Qualifications
A minimum of 1-2 years of experience in a technical support role
Strong understanding of computer hardware and software concepts
Excellent problem-solving and analytical skills
Effective communication and interpersonal skills
Ability to work independently and as part of a team
A customer-service oriented mindset with a focus on user satisfaction
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
A+ or similar IT certification
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