Information Technology Tier I Support Specialist
4 weeks ago
Supports local IT infrastructure and equipment as part of the CIO team. Maintains awareness of WIFI provision in Blenheim Crescent. Recommends improvements in WIFI provision and/or hardware to improve WIFI. Implements improvements at CIO direction. Retains a local inventory of IT equipment issued to the office, CIO team, or staff as a part of the larger Property Management effort. Supports conference room and leadership teleconference equipment. Recommends improvements in teleconference equipment. Implements improvements at CIO direction.
Requirements
What you will bring:Experience in an help desk/support desk role
Experience & proficiency with commercial software, including Microsoft Office 365 (Word, PowerPoint, Outlook, SharePoint, Teams & Excel)
Effective verbal and written communication skills with customers that include senior military, foreign governments and international partners
Excellent customer service
Your education and experience:High school diploma or equivalent
Currently have, or be able to quickly obtain, one of the following certifications:
A+ CE
CCNA-Security
CND
Network+ CE
SSCP
National Agency Check or host nation equivalent
Benefits
BENEFITS
We offer great opportunities for personal and professional development in an international company, with a focus on supporting our customers to excel in their strategic goals. The role comes with a competitive salary package, 28 days holiday (inclusive of US Federal holidays), professional development, and generous paid time off. You will be a part of a dedicated group of colleagues who value teamwork and collaboration whose focus is to empower our customers.
Requirements2 years experience
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