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Tier 1 Technical Support Delhi

4 months ago

Delhi, India Chronos Consulting Full time
Job Description

Our client is a leading WordPress page builder plugin. They are looking for Technical Support Agents. These are full-time, home office based positions providing technical support via chat or email during regular working hours.As Tier 1 support you will learn how to review, analyze, and resolve a variety of customer issues, quickly, and professionally, and will communicate in English with web professionals from around the world, via tickets, emails, and live-chat.The Tier 1 agent is an entry-level position that can be a gateway role to any aspiring web technologist, with a passion for customer service.RequirementsTroubleshooting and technical issue analysis skillsAbility to fluently communicate complex technical ideas in EnglishAbility to break down and guide through a technical processAbility to work under pressureTransparency, accountability, and the ability to work independentlyExceptional courtesy, patience and overall a “people’s person”Experience with WordPress, HTML, CSS – an advantageWeb Servers and web infrastructure – an advantage