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Associate Manager Lead Auditor
1 month ago
Job Title: Associate Manager Lead Auditor - ISO 9001:2015, ISO 20000-1
Location: Chennai & available to travel and work in flexible shifts as needed
Work Experience: 8-15 Years
Please NOTE- certification is MUST.
Roles & Responsibilities:
• Ensure QMS documentation, updating and implementation across DPO in line with ISO 9001:2015, ISO 20000-1,
company’s QMS & SMS requirements
• End to end audit planning, leading & executing the internal/external audits for all DPO programs & locations
• Identify and document non-conformities and improvement opportunities
• Prepare audit report & review with stakeholders
• Monitor & maintain corrective actions and be responsible for timely gap fulfilment
• Analyze the audit results and recommend process improvements /best practices
• Liaison with External Certification body, internal audit team, top management of aligned programs/ functions status
• Design, deploy/ uplift the existing Service Quality framework for providing insights into the business conditions for
enhancing process efficiency, improve quality and aide predictability of Operations Health
• Understand, define & monitor the business indicators (Lagging & Leading Indicators) and create Early Warning system
• Perform risk & controls assessment/FMEA and create propose a robust controls framework
• Create Process Health Dashboards & reports, perform ad-hoc analysis, and implement action plans
• Drive ongoing/ identified service assurance initiatives, continuous process improvement program
• Accountable for overall data accuracy, timeliness and overall quality of the overall work product.
QUALIFICATIONS Degrees, Certifications, Experience:
• MBA or PG degree preferably in Business Administration/Engineering
• Minimum 8 years of experience in auditing quality mgt. system for service industry across India and geographies.
(Knowledge about Risk mgt. & controls/ information security knowledge will be an advantage)
• Excellent knowledge about service quality- both in Operations and support functions
• Proven record of project managing auditing efforts
• BB certified/Trained & tested or GB certified
• International Standard Certification: Lead Auditor for ISO 9001: 2015 and/or ISO 20000-1 ITSM with deployment
experience. Preferred: IATF 16949 certified, COPC knowledge.
Qualification: MBA or PG degree preferably in Business Administration/Engineering; BB certified/Trained & tested or GB certified; International Standard Certification: Lead Auditor for ISO 9001: 2015 and/or ISO 20000-1 ITSM with deployment.
Interested candidates are invited to submit their resume and a cover letter detailing their qualifications and experience to
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