Associate Manager Lead Auditor

1 month ago


india HCLTech Full time

Job Title: Associate Manager Lead Auditor - ISO 9001:2015, ISO 20000-1

Location: Chennai & available to travel and work in flexible shifts as needed

Work Experience: 8-15 Years

Please NOTE- certification is MUST.

Roles & Responsibilities:

• Ensure QMS documentation, updating and implementation across DPO in line with ISO 9001:2015, ISO 20000-1,

company’s QMS & SMS requirements

• End to end audit planning, leading & executing the internal/external audits for all DPO programs & locations

• Identify and document non-conformities and improvement opportunities

• Prepare audit report & review with stakeholders

• Monitor & maintain corrective actions and be responsible for timely gap fulfilment

• Analyze the audit results and recommend process improvements /best practices

• Liaison with External Certification body, internal audit team, top management of aligned programs/ functions status

• Design, deploy/ uplift the existing Service Quality framework for providing insights into the business conditions for

enhancing process efficiency, improve quality and aide predictability of Operations Health

• Understand, define & monitor the business indicators (Lagging & Leading Indicators) and create Early Warning system

• Perform risk & controls assessment/FMEA and create propose a robust controls framework

• Create Process Health Dashboards & reports, perform ad-hoc analysis, and implement action plans

• Drive ongoing/ identified service assurance initiatives, continuous process improvement program

• Accountable for overall data accuracy, timeliness and overall quality of the overall work product.

QUALIFICATIONS Degrees, Certifications, Experience:

• MBA or PG degree preferably in Business Administration/Engineering

• Minimum 8 years of experience in auditing quality mgt. system for service industry across India and geographies.

(Knowledge about Risk mgt. & controls/ information security knowledge will be an advantage)

• Excellent knowledge about service quality- both in Operations and support functions

• Proven record of project managing auditing efforts

• BB certified/Trained & tested or GB certified

• International Standard Certification: Lead Auditor for ISO 9001: 2015 and/or ISO 20000-1 ITSM with deployment

experience. Preferred: IATF 16949 certified, COPC knowledge.

Qualification: MBA or PG degree preferably in Business Administration/Engineering; BB certified/Trained & tested or GB certified; International Standard Certification: Lead Auditor for ISO 9001: 2015 and/or ISO 20000-1 ITSM with deployment.


Interested candidates are invited to submit their resume and a cover letter detailing their qualifications and experience to


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