Vice President Operations

Job Description – VP Operations

Location: Gurugram (with frequent travel across India)

Reports To: CEO

CTC - 24 LPA + ESOp's

⸻

About Quick Clean

Quick Clean is India's fastest-growing B2B laundry solutions company, serving leading hotels and hospitals through our On-Premise Laundry (OPL) model. With 75+ sites across 36 cities in 15 states, and a strong sustainability mission (210M liters water saved, 60M kg CO₂ reduced), we are on an ambitious journey to scale 10x in the next 5 years.

The Head of Operations will be the driving force ensuring that we scale efficiently, profitably, and sustainably—building India's most reliable and innovative OPL operations backbone.

⸻

Role Purpose

To lead, optimize, and expand Quick Clean's nationwide operations, ensuring seamless execution, superior client satisfaction, and scalable systems that align with our growth and sustainability vision.

⸻

Key Responsibilities

Operational Leadership

• Own P&L accountability for all operating sites across healthcare and hospitality.

• Drive daily operational excellence—quality, hygiene, turnaround time, and compliance with SLAs.

• Establish centralized dashboards & KPIs for site-level monitoring (productivity, cost/kg, energy/water savings, uptime).

Scale & Expansion

• Lead site launches for new projects (greenfield & brownfield OPL setups).

• Standardize processes, SOPs, and training modules to ensure plug-and-play expansion.

• Partner with supply chain & project teams for smooth equipment installation, commissioning, and transition.

Team Leadership

• Manage & mentor a multi-layer ops team (regional managers, site managers, engineers, and field executives).

• Build a high-performance culture with clear KPIs, recognition, and accountability.

• Collaborate closely with the Founder's Office, HR, and Finance for workforce planning and optimization.

Client & Stakeholder Management

• Act as the escalation point for key clients (CXOs of hotels/hospitals).

• Ensure customer satisfaction scores remain industry-leading.

• Drive proactive problem-solving, anticipating client needs.

Innovation & Sustainability

• Implement sustainability-first operations: water recycling, green energy, and ReWeave 360 integration.

• Leverage technology (IoT, remote monitoring, BI dashboards) to optimize productivity.

• Explore innovative service models (zero-capex, per-room models, etc.) with the Growth team.

⸻

Key Metrics (KRAs/KPIs)

• Site profitability & efficiency (Cost/kg, turnaround time, uptime %).

• Client satisfaction (NPS, retention rate, complaint resolution time).

• Expansion success (sites launched on-time & within budget).

• People development (attrition rate, training hours, succession readiness).

• Sustainability outcomes (water, energy, CO₂ savings).

⸻

Candidate Profile

• Experience: 12–18 years, with at least 5 years in a senior operational leadership role.

• Industries: Hospitality, healthcare services, facility management, logistics, or manufacturing.

• Skills:

• Proven track record in multi-site, multi-city operations management.

• Strong P&L ownership & financial acumen.

• Process-driven mindset; Six Sigma/Lean background preferred.

• Tech-savvy: dashboards, BI tools, ERP/CRM systems.

• Strong leadership and ability to build execution-driven teams at scale.

• Education: MBA/PGDM or equivalent preferred, but not mandatory if strong experience.

⸻

What We Offer

• Opportunity to lead India's most innovative and sustainable laundry solutions company.

• Competitive compensation + ESOPs, linked to scale milestones.

• A role that blends execution excellence with strategic leadership.

• Platform to create real environmental and social impact at scale.