Technical Support Engineer

4 weeks ago


Bengaluru, India BETSOL Full time
Description

:

TSE will be responsible to provide chat and voice support to our international clients in US, Canada and UK. TSEs should have the ability to handle multiple chats simultaneously.Responsible to provide timely and effective resolutions to our clients on basic to complex technical support queries via chat and callsResponsible for responding to customers in an efficient and professional mannerHandles and resolves technical queries; identifies and escalates accordinglyMeets expectations regarding productivity as defined by the process or managerEscalates necessary cases to the right level within the defined LOB (Line Of Business)Ensures compliance with all company and departmental policies, procedures, and GuidelinesMay be required to perform other tasks as requested, assigned, or directedFocus to achieve 100% customer satisfaction and fully responsible to delight customers with satisfactory service levelsFlexibility to work extended hours with minimal notice during high volumesWorking days: 5 days a week - Weekly off: 2 days (Rotational) and not necessarily (Saturday / Sunday)Are you a returning applicant? Previous Applicants: Email: Password:If you do not remember your password click here.Back to Search Results New Search

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