SpectraMedix - Production Support Engineer - Java

3 weeks ago

GurgaonGurugram, India SpectraMedix India Full time

RESPONSIBILITIES :

Responsible for client Deliverables that include :

- Support Model tickets handling: The individual will be in responsible of client tickets and offer L1/L2 level analysis for everything from application issues to access requests.

- Track tickets to ensure you don't miss any SLA violations.

- Client Monthly Full Refresh: The individual will be in responsible of managing the daily client refresh tasks, which include refreshing the Medicaid, Claims, and Medicare data sets within defined Plan dates.

- Client Quality Refresh (5-days TAT): The individual will be in responsible of Quality Refresh, which has a five-day turnaround time.

- Keep a tab on bugs raised by QA team for any refresh and work closely with DEV team (if needed) till closure.

QUALIFICATIONS :

- 3 - 9 Years' experience into Production / Application support in Java environment

- SQL Skills and good Communication Skills are mandatory.

- Experience with production environment and running the windows batch files for desired operation.

- Apache tomcat understanding that involves configuration and creating build.

- Basic knowledge with Elasticsearch using sense plugin

- Apache tomcat knowledge for preparing build and configuration

- Good to have basic JAVA knowledge in production (JAR / WAR / EAR files).

- Good to have L1/L2 analysis knowledge.

- Experience in Reports preparation using SQL queries.

- Good to have Healthcare / FHIR data model experience.

(ref:hirist.tech)

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