Product Support Engineer

2 weeks ago

Pune, India Smart Ship Hub Full time

Experience 0 to 1 year of relevant experience.   Required Skills & Knowledge Basic knowledge of JSON, XML (data parsing, validation). Understanding of SQL databases (querying, updating, troubleshooting). Familiarity with website/application updates and configuration. Strong analytical and problem-solving skills. Key Responsibilities Provide technical support for marine domain software products. Handle configuration, updates, and troubleshooting of applications. Assist in parsing and validating data (HF, Noon, Weather, etc.) in JSON format. Query and analyze SQL databases to investigate issues and support reporting. Support product deployment and testing in UAT/Production environments. Collaborate with development and QA teams to resolve client-reported issues. Document recurring issues, resolutions, and configuration steps. Provide timely support for vessel onboarding and client operations.    

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