Manager, IT Operations

1 week ago

hyderabad, India Zelis Full time

Position Title: IT Operations Manager (Service Desk and End User Computing)

Location: Hyderabad, India

Employment Type: Full-Time

Company: Zelis

Overview

The IT Operations Manager is responsible for overseeing the IT Service Desk and End User Computing (EUC) functions. This role ensures the efficient operation of IT support services, focusing on delivering high-quality service to end users and maintaining robust, secure, and reliable computing environments.

Key Responsibilities

Leadership and Team Management:

Lead and manage the IT Service Desk and EUC teams, ensuring effective performance and professional growth.

Foster a positive team environment and encourage collaboration and innovation.

Conduct regular performance evaluations, provide constructive feedback, and identify training needs.

Service Desk Management:

Supervise the daily operations of the IT Service Desk, ensuring prompt and accurate resolution of incidents and service requests.

Monitor service desk performance metrics, ensuring adherence to SLAs and KPIs.

Develop and maintain a comprehensive knowledge base to support efficient issue resolution.

End User Computing Management:

Oversee the provisioning, configuration, and maintenance of end user devices, including desktops, laptops, tablets, and smartphones.

Implement and enforce policies for device management, ensuring compliance with security and operational standards.

Manage software deployment, updates, and licensing for end user devices.

Process Improvement and Quality Assurance:

Identify and implement process improvements to enhance the efficiency and effectiveness of IT support services.

Develop and enforce ITIL-based best practices for incident, problem, and change management.

Conduct regular quality assurance checks and audits to ensure service excellence.

Collaboration and Communication:

Collaborate with other IT teams and business units to understand and address their IT support needs.

Communicate effectively with stakeholders, providing regular updates on service desk performance and key initiatives.

Serve as an escalation point for complex issues and ensure timely resolution.

Ensure efficient utilization of resources, including staff, technology, and tools.

Qualifications

Education: Bachelor’s degree in information technology, Computer Science, or a related field. Relevant certifications (ITIL, CompTIA A+, Microsoft Certified Professional, etc.) are advantageous.

Experience :

Minimum 10+ years of experience in IT operations

Proven experience managing IT service desk and end user computing functions.

Hands-on experience with ITIL or other IT service management frameworks.

Skills:

Strong leadership and team management skills.

Excellent problem-solving and decision-making abilities.

Effective communication and interpersonal skills.

Proficiency in IT service management tools and end user computing technologies.

Knowledge of industry best practices and trends in IT support and EUC.

Key Competencies

Ability to manage multiple priorities and work under pressure.

Strategic thinking and continuous improvement mindset.

Technical expertise in relevant IT areas (e.g., operating systems, mobile device management, remote support tools).

  • Engineering Manager

    1 week ago

    Hyderabad, Telangana, India ZestIoT: IoTAI powered connected operations platform Full time

    Ideal candidate with leadership across Software Engineering, People Leadership & product led growthCompany DescriptionZestIoT is an IoT/AI powered connected operations platform located in Hyderabad. Founded in 2016, ZestIoT Technologies serves customers across the globe in industries such as Aviation, Manufacturing, Food & Beverages (F&B), and Oil & Gas. The...

  • Engineering Manager

    1 week ago

    Hyderabad, Telangana, India ZestIoT: IoTAI powered connected operations platform Full time

    Ideal candidate with leadership across Software Engineering, People Leadership & product led growth Company Description ZestIoT is an IoT/AI powered connected operations platform located in Hyderabad. Founded in 2016, ZestIoT Technologies serves customers across the globe in industries such as Aviation, Manufacturing, Food & Beverages (F&B), and Oil & Gas....

  • Data Entry Operator/computer Operator

    2 weeks ago

    Hyderabad, Telangana, India Vinfro IT Solutions Private Limited Full time

    We are looking for a detail-oriented data entry operator to enter past and current data of customers into the implemented software's. As a data entry operator, you will be required to manage documents & data for data entry, check documents & data for errors, input data and update the database, and manage the softwares. **Data Entry Operator...

  • Manager -Operations

    5 days ago

    Hyderabad, India Zen Technologies Limited Full time

    We are seeking a highly experienced and dynamicManager - Operationsto oversee and manage our operational functions, including production, procurement, and inventory management. The ideal candidate will have a minimum of 15 years of relevant experience and a proven track record of operational excellence.Responsibilities:Oversee and manage the entire...

  • Manager -Operations

    1 week ago

    hyderabad, India Zen Technologies Limited Full time

    Job Description We are seeking a highly experienced and dynamic Manager - Operations to oversee and manage our operational functions, including production, procurement, and inventory management. The ideal candidate will have a minimum of 15 years of relevant experience and a proven track record of operational excellence.Responsibilities:Oversee and manage...

  • Manager -Operations

    1 week ago

    Hyderabad, India Zen Technologies Limited Full time

    Job DescriptionWe are seeking a highly experienced and dynamic Manager - Operations to oversee and manage our operational functions, including production, procurement, and inventory management. The ideal candidate will have a minimum of 15 years of relevant experience and a proven track record of operational excellence.Responsibilities:Oversee and manage the...

  • Operations Manager

    4 weeks ago

    Hyderabad, India CA Monk Full time

    Qualification: MBA (Preferred)Designation: Operations ManagerLocation: HyderabadExperience: 2-5 YearsWe are seeking a dynamic and detail-orientedOperations Managerfor one of the top business consulting firms inHyderabad . The Operations Manager will be responsible for overseeing the smooth execution of ongoing projects, ensuring efficiency in work-to-billing...

  • Manager -Operations

    2 weeks ago

    hyderabad, India Zen Technologies Limited Full time

    We are seeking a highly experienced and dynamic Manager - Operations to oversee and manage our operational functions, including production, procurement, and inventory management. The ideal candidate will have a minimum of 15 years of relevant experience and a proven track record of operational excellence.Responsibilities:Oversee and manage the entire...

  • Manager -Operations

    1 week ago

    Hyderabad, Telangana, India Zen Technologies Limited Full time

    We are seeking a highly experienced and dynamic Manager - Operations to oversee and manage our operational functions, including production, procurement, and inventory management. The ideal candidate will have a minimum of 15 years of relevant experience and a proven track record of operational excellence.Responsibilities:Oversee and manage the entire...

  • Manager -Operations

    2 days ago

    Hyderabad, India Zen Technologies Limited Full time

    We are seeking a highly experienced and dynamic Manager - Operations to oversee and manage our operational functions, including production, procurement, and inventory management. The ideal candidate will have a minimum of 15 years of relevant experience and a proven track record of operational excellence.Responsibilities:Oversee and manage the entire...

  • Manager - Operations

    1 month ago

    Hyderabad, India Virtusa Full time

    Manager - Operations - CREQ182953 Description Responsible for managing the operations seamlessly and timely SLA delivery along with maintaining high levels of employee and customer satisfaction. Establish & Manage Relationships / Engagement with the Clients. Team Management organizes resources, sets goals, carries out strategy from Executives and clients on...

  • Manager - Operations

    4 weeks ago

    hyderabad, India Virtusa Full time

    Manager - Operations - CREQ182953 Description Responsible for managing the operations seamlessly and timely SLA delivery along with maintaining high levels of employee and customer satisfaction.Establish & Manage Relationships / Engagement with the Clients.Team Management organizes resources, sets goals, carries out strategy from Executives and clients on a...

  • Manager - Operations

    1 week ago

    Hyderabad, Telangana, India Virtusa Full time

    Manager - Operations - CREQ182955 Description Responsible for managing the operations seamlessly and timely SLA delivery along with maintaining high levels of employee and customer satisfaction.Establish & Manage Relationships / Engagement with the Clients.Team Management organizes resources, sets goals, carries out strategy from Executives and clients on a...

  • Operations Manager

    4 weeks ago

    hyderabad, India CA Monk Full time

    Qualification: MBA (Preferred)Designation: Operations ManagerLocation: HyderabadExperience: 2-5 YearsWe are seeking a dynamic and detail-oriented Operations Manager for one of the top business consulting firms in Hyderabad . The Operations Manager will be responsible for overseeing the smooth execution of ongoing projects, ensuring efficiency in...

  • Operations Manager

    1 week ago

    Hyderabad, Telangana, India CA Monk Full time

    Qualification: MBA (Preferred)Designation: Operations ManagerLocation: HyderabadExperience: 2-5 YearsWe are seeking a dynamic and detail-orientedOperations Managerfor one of the top business consulting firms inHyderabad . The Operations Manager will be responsible for overseeing the smooth execution of ongoing projects, ensuring efficiency in work-to-billing...

  • Operations Manager

    7 days ago

    Hyderabad, India CA Monk Full time

    Job DescriptionJob Overview:We are seeking a dynamic and detail-orientedOperations Managerfor one of the top business consulting firms inHyderabad . The Operations Manager will be responsible for overseeing the smooth execution of ongoing projects, ensuring efficiency in work-to-billing cycles, monitoring productivity, and analyzing timesheets. The ideal...

  • Operations Manager

    2 months ago

    hyderabad, India LTIMindtree Full time

    Operations Manager - JDROLE DESCRIPTIONAs a Tech. Support Manager (/Operations Manager), Project management responsibilities include delivering and managing every project on time within budget and scope. Manager is responsible for ensuring the success of our customers by effectively managing a team along with associated support projects and processes. This...

  • Operations Manager

    1 month ago

    Hyderabad, India LTIMindtree Full time

    Operations Manager - JD ROLE DESCRIPTION As a Tech. Support Manager (/Operations Manager), Project management responsibilities include delivering and managing every project on time within budget and scope. Manager is responsible for ensuring the success of our customers by effectively managing a team along with associated support projects and processes....

  • Operations Manager

    1 week ago

    Hyderabad, Telangana, India LTIMindtree Full time

    Operations Manager - JDROLE DESCRIPTIONAs a Tech. Support Manager (/Operations Manager), Project management responsibilities include delivering and managing every project on time within budget and scope. Manager is responsible for ensuring the success of our customers by effectively managing a team along with associated support projects and processes. This...

  • Operations Manager

    2 months ago

    hyderabad, India Amazon Dev Center India - Hyderabad Full time

    Amazon Business Biz Operations (ABBO) is part of Self-Service Registration (SSR) within Business Prime, SSR, Marketing, and Expansion (PSME).The Amazon Business Biz Operation (ABBO) team is part of WW SSR and has evolved from its exclusive focus on Verifications/Abuse to assist WW AB/SSR on work types that requires human intervention. We support all nine...