Healthcare BPO Specialist

4 weeks ago

Thiruvananthapuram, India Bombe | AI driven, Customer centric UIUX Design Studio Full time

Hiring Company:

Bombe.Design

(India's leading design-led digital solutions partner)

Client:

A
US-based medical organization
delivering advanced, tech-enabled healthcare services.

Work Location & Model:

Hybrid (India-based):

  • Work from Home
    most days
  • Mandatory 2 days/week in-office
    during Indian business hours for team collaboration

Work Timings:


6:00 PM to 2:30 AM IST


6 days a week (Monday to Saturday)

Compensation:


₹22,000 – ₹24,000/month

Role Overview:

We are seeking committed and detail-oriented
Healthcare BPO Specialists
to join our remote support team serving a reputed
US medical client
. You will work on various healthcare backend processes including patient coordination, appointment scheduling, insurance verification, and documentation management.

This is a
night shift role
suitable for individuals looking to grow in international healthcare operations while maintaining work-life flexibility through a hybrid setup.

Key Responsibilities:

  • Manage patient interactions via email, chat, or voice (non-clinical).
  • Perform insurance verification and assist with billing inquiries.
  • Schedule appointments using healthcare CRM/EMR platforms.
  • Maintain accurate and confidential records.
  • Coordinate with internal teams to ensure smooth operational flow.
  • Meet daily performance benchmarks (accuracy, responsiveness, compliance).

Eligibility Criteria:

  • 0–2 years
    of experience in BPO, medical back office, or customer support
  • Strong communication skills in
    English
    (verbal and written)
  • Basic computer proficiency and typing speed
  • Ability to work consistently during
    night shift hours
  • Must attend
    2 days/week in-office
    for team sync-ups during Indian daytime hours

Preferred Qualifications:

  • Experience in healthcare BPO, medical billing, or insurance claims
  • Familiarity with EMR, CRM, or healthcare support systems
  • Understanding of US healthcare operations and HIPAA compliance

Why Join Us:

  • Be part of a high-growth international support team
  • Gain exposure to real-time US healthcare operations
  • Enjoy the flexibility of a
    hybrid work environment
  • Work in a culture of innovation, excellence, and continuous learning

How to Apply:


Email your resume to:


Call/WhatsApp:


Subject Line:
Application – Healthcare BPO Specialist (Night Shift)

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