Relationship Manager
2 weeks ago
Title: Associate Senior Executive / Senior Executive
Required Educational Qualification: Any Graduate or Postgraduate
Desired Experience: 1-3 years
Job Objective:
As a Relationship Manager, you will be responsible for managing the paid subscriptions of our Owner Clients, who are mostly HNIs. The role involves filtering and finding genuine interested buyers and tenants from the pool of organic and inorganic leads.
Job Description:
Act as a single point of contact for the paying customers and handle their entire life cycle from welcome call to renewal stage
Manage the coordination between the paying client and interested buyers/tenants by arranging conference calls and site visits, if they agree to meet after the call
Work closely with internal teams like activation support, graphic design, and back-end operations to ensure smooth customer experience
Pre-empt customer issues and proactively resolve them to ensure a seamless buying cycle for the customer
Own all escalations and quickly acknowledge, resolve and keep the customer in the buying cycle
Required Skills:
Minimum of 1 year of experience in a similar role
Strong communication and interpersonal skills to manage relationships with high-net-worth individuals
Excellent organizational and time management skills
Ability to work collaboratively with internal teams and external stakeholders
Good analytical and problem-solving skills to pre-empt and resolve customer issues
Experience in the real estate industry is preferred but not mandatory.
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