Senior Executive II

4 weeks ago

chennai, India Fresenius Medical Care, Asia Pacific Full time

Title: Senior Executive / Assistant Manager- Clinical

Reporting to : Zonal Business Manager and National Clinical Manager

Roles & Responsibilities

Works as a team member with the sales team – providing the required pre-sale product demonstration (or clinical trial support) as well as post-sale installation, training and/or customer service activities to support sale objectives for their territory and align with the organizational objectives. Provide technical and clinical leadership during sales process by demonstrating full range of product features including potential uses, product capabilities and benefits to customers as needed. Acts as clinical resource for sales and account management teams. Provide up-to-date information regarding education and in-service. Provides potential leads for new products, opportunities and customers to the sales team that are uncovered during the course of product demonstrations, evaluation and training. Support trade shows and professional conferences by performing product demonstration and promotion as well as customer training. Use market and product knowledge to assist sales team in developing sales, marketing and customer service strategies. Provide feedback to product / marketing management with information on reference sites, system performance, competitors’ products, customer reactions and effectiveness of sales arguments, etc. Provide clinical value addition, Therapy upgradation for better patient safety and better patient outcomes,problem-solving/troubleshooting support to customers and work together with service engineers to resolve clinical-related issues, as well as escalate to regional for help needed in unresolved issues. Provides telephone clinical/technical support to customers. Develop and maintain relationships with customers and be prepared to adequately handle their queries Conducting CME (Continuous Medical Education) and planned monthly activities for key customers. Keep oneself updated with the medical knowledge in the field of Dialysis Create and execute training programs for the external and internal customers Attain training through organization resources and become the Product Application Specialist Constantly work towards enabling the skill and knowledge level of the sales team to be able to engage the Customers clinically. Work along side the Sales team regularly to mentor them towards upscaling the skill and give feedbacks to all the relevant stakeholders.

Qualification, Experience & Competencies

Dialysis course/ Dialysis Technician/ Nurse with Technical Experience Strong Communication Skills Clinical role model with a high degree of maturity, stability and self confidence Demonstrating excellent customer service, collaborative practice, problem solving and priority setting skills. Ability to work autonomously and also be an effective team member Ability to communicate effectively with all levels of staff and develop relevant networks. A commitment to quality and excellence with integrity and a proven ability to contribute to process improvement. Career with a purposeWe offer an opportunity to create and deliver treatments that save and change lives for the better. We’ll support your ongoing development. And you’ll be part of a dedicated team of people who inspire each other to create the best possible healthcare outcomes each and every day. Inclusion and diversityJoining Fresenius Medical Care means becoming part of a team that values diversity. We embrace the wealth of different backgrounds, cultures, experiences and opinions that make up our workforce and strive to create an inclusive atmosphere in which all our employees feel valued. StabilityDeveloping innovative products and continuously improving our renal therapies made us the clear market leader in the production of hemodialysis machines, with sustainable, profitable growth . This position provides our 125000 employees with the stability and security they need to help improve the lives of our patients. Learning and developmentWe offer participation in programs at world-class business schools, leadership development, regular training for our nurses, health care professionals and manufacturing staff and digital access to high-quality educational content for all employees worldwide 24/7. Local benefitsOur employees enjoy both local and global opportunities for growth and personal fulfilment. We offer local benefits designed to suit the requirements of the respective country and place of work to create ideal conditions everywhere. Work-life balanceWe want to empower people to deliver better care. Therefore, we promote a better work-life balance through flexible working hours, part-time models, the possibility to work from home, and more.

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