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Business Analyst – Automation
3 weeks ago
Key ResponsibilitiesDeep understanding of the business or functional requirements and a foundational knowledge of ServiceNow to effectively capture the requirements.During requirements sessions, provide recommendations to streamline and optimize processes and align with the overall ServiceNow framework.Collect requirements from functional teams to decompose high-level information into technical, functional, and non-functional detailsIdentify, prioritize, model, and document business, process, automation, and data requirements.Perform detailed requirements analysis to critically evaluate the information gathered from various sources, reconcile conflicts, and identify any critical missing information required by developers to enable configuration or customization.Partner with the Solution Architect and development team to determine the best technical solution to address the requirements.Ensures requirements are understood, developed, tested, and delivered to specification.Create exhaustive Test cases to cover all the scenarios and participate in testing of Integrated solutions.Demo the solution to functional teams to obtain UAT.Design and implement E2E trainings to clients and internal team members.At least 1-3 years of experience with ServiceNow, Having knowledge of ITSM, ITOM and CSM modules and related automation.JR010067
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