Salesforce Business Systems Analyst
3 weeks ago
We are seeking a highly skilled and motivated Business Analyst to join our team and play a pivotal role in driving various projects related to sales, sales operations, and deal desk functions. The ideal candidate will have a strong understanding of business workflows, particularly in opportunity workflows and CPQ processes within a SaaS environment. They will collaborate closely with cross-functional teams to ensure seamless integration and efficient project execution.
Key Responsibilities:
● Work closely with sales, sales ops, and deal desk teams on various projects related to opportunity workflows and CPQ processes.
● Understand the flow of opportunities through the pipeline, including values and mechanics of quote creation, distinguishing between new business and renewals.
● Efficiently run meetings with diverse team members, drive sessions forward with clear agendas, and meticulously document discussions and decisions.
● Capture user input, secure final approvals for solutions, and present requirements to the development team.
● Serve as the main point of contact for clarifications during development, managing updates and feedback from end-users.
● Create user stories for the QA team to facilitate thorough testing processes.
● Document the final solution post-production.
Qualifications:
● Minimum 8 years of experience as Business Analyst and minimum 5 years of experience in Salesforce CPQ implementations.
● HR domain knowledge preferably.
● Comprehensive understanding of business workflows, particularly in opportunity workflows and CPQ processes within a SaaS environment.
● Strong project management skills with the ability to run productive meetings, drive sessions forward, and document requirements meticulously.
● Proficiency in Salesforce experience, with a deep understanding of the sales process and relevant departments.
● Ability to ask the right questions and drive requirements based on a thorough understanding of end processes.
● Familiarity with project management methodologies and ability to provide templates for capturing requirements and documentation.
● Excellent communication skills with the ability to effectively communicate business requirements to technical teams.
● Proficiency in Sales Cloud, support, CPQ, user management, and data integrity.
● Experience with Oracle Netsuite or other ERP systems is highly desirable.
● Salesforce CPQ Specialist certification is preferable.
● Ability to engage in technical discussions and collaborate with technical teams effectively.
● Should ERP and CRM implementation experience.
Additional Information:
Candidates will be assessed based on their understanding of both technical and business aspects of their work during interviews. Alignment with our business objectives and collaborative ethos is a key consideration in the selection process.
Required Skills:
● Business Workflows
● Opportunity Management
● CPQ Processes
● Project Management
● Meeting Facilitation
● Requirement Documentation
● User Input Capture
● Solution Presentation
● Feedback Management
● User Story Creation
● Solution Documentation
● Salesforce
● Sales Process
● Project Management
● Communication
● Collaboration
● Problem Solving
● Documentation
● Technical Understanding
● Sales Cloud
● CPQ
● User Management
● Data Integrity
● HR Domain
1. ● ERP Knowledge
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