Salesforce Business Systems Analyst

3 weeks ago


Delhi, India BlockTXM Inc Full time
Job Description:

We are seeking a highly skilled and motivated Business Analyst to join our team and play a pivotal role in driving various projects related to sales, sales operations, and deal desk functions. The ideal candidate will have a strong understanding of business workflows, particularly in opportunity workflows and CPQ processes within a SaaS environment. They will collaborate closely with cross-functional teams to ensure seamless integration and efficient project execution.

Key Responsibilities:

● Work closely with sales, sales ops, and deal desk teams on various projects related to opportunity workflows and CPQ processes.

● Understand the flow of opportunities through the pipeline, including values and mechanics of quote creation, distinguishing between new business and renewals.

● Efficiently run meetings with diverse team members, drive sessions forward with clear agendas, and meticulously document discussions and decisions.

● Capture user input, secure final approvals for solutions, and present requirements to the development team.

● Serve as the main point of contact for clarifications during development, managing updates and feedback from end-users.

● Create user stories for the QA team to facilitate thorough testing processes.

● Document the final solution post-production.

Qualifications:

● Minimum 8 years of experience as Business Analyst and minimum 5 years of experience in Salesforce CPQ implementations.

● HR domain knowledge preferably.

● Comprehensive understanding of business workflows, particularly in opportunity workflows and CPQ processes within a SaaS environment.

● Strong project management skills with the ability to run productive meetings, drive sessions forward, and document requirements meticulously.

● Proficiency in Salesforce experience, with a deep understanding of the sales process and relevant departments.

● Ability to ask the right questions and drive requirements based on a thorough understanding of end processes.

● Familiarity with project management methodologies and ability to provide templates for capturing requirements and documentation.

● Excellent communication skills with the ability to effectively communicate business requirements to technical teams.

● Proficiency in Sales Cloud, support, CPQ, user management, and data integrity.

● Experience with Oracle Netsuite or other ERP systems is highly desirable.

● Salesforce CPQ Specialist certification is preferable.

● Ability to engage in technical discussions and collaborate with technical teams effectively.

● Should ERP and CRM implementation experience.

Additional Information:

Candidates will be assessed based on their understanding of both technical and business aspects of their work during interviews. Alignment with our business objectives and collaborative ethos is a key consideration in the selection process.

Required Skills:

● Business Workflows

● Opportunity Management

● CPQ Processes

● Project Management

● Meeting Facilitation

● Requirement Documentation

● User Input Capture

● Solution Presentation

● Feedback Management

● User Story Creation

● Solution Documentation

● Salesforce

● Sales Process

● Project Management

● Communication

● Collaboration

● Problem Solving

● Documentation

● Technical Understanding

● Sales Cloud

● CPQ

● User Management

● Data Integrity

● HR Domain

1. ● ERP Knowledge

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