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Senior Technical Operations Analyst

4 weeks ago

Andhra Pradesh, India Ameriprise Financial Full time

We are seeking a Tech Operations Lead for our Technology – Business Management Office group, intended to provide decision support and analytics primarily focused on IT Asset Management. This position will support business decisions by providing accurate information on hardware and software assets deployed and used by the organization, and all assets are tracked to manage the financial, legal and compliance risks.

Perform end-to-end lifecycle of hardware and software asset management processes, ensuring compliance with licensing terms and internal policies.
Plan, monitor, and record software license and/or hardware assets to make sure they complied with vendor contracts in asset Management tools.
Develop and enforce asset tagging, tracking and data reconciliation procedures while maintain the accurate inventory of all hardware assets using asset management tool. Design and deliver periodic and ad-hoc reports on asset utilization.
Generated non-compliance reconciliation reports (weekly), Published monthly AMC and SLA reports &Managed daily machine and material records.
Ensure proper hardware provisioning, deployment, maintenance, relocation and disposal aligned with company standards and lifecycle policies.
Interfacing with other support organizations to ensure the effective use of the CMDB and Configuration Management System. Maintaining and recommending improvements to facilitate effective use and integrity of the CMDB.
Make sure all changes to the CIs and the CMS are controlled, audited are reported and CMS is up to date.
Ensuring that CI Owners maintain adequate Configuration Management process disciplines and systems for the CIs they own.
Define and enhance scheme for identifying hardware and software-related assets as well as CIs, including versioning and dependencies in the asset management tools, attributes, the Contract management library, and the CMDB.
Drive cost optimization strategies and identify opportunities for savings through effective license reuse, consolidation, and vendor negotiations.
Onboard new software vendors for BAU Governance by collaborating with Procurement and Line of Business Operations teams to create a baseline inventory of entitlements and deployments.
Responsible for managing lifecycle of hardware and software models in the DML right from their introduction to their retirement.
Ensure the data quality, audits of data and interfaces between the tools and provide reporting on the asset management configuration items.
Gather data and report effectiveness of IT asset management processes using pre-defined KPIs/metrics.
Assist stakeholders in solutions to business needs for hardware and software cascades and technology charge backs.
Creation of process guidelines/documentation and procedures to mature the Ameriprise TI asset management area.

Experience:

7+ years of experience in hardware asset management and Software Asset Management (SAM), including standards, purchasing, and lifecycle practices.
Experience with license management tools such as Flexera FNMS and ServiceNow SAM and HAM pro is highly desirable.
Configuration Management experience on document control, source code management, and Defect Management tools.
Experience of working in a multi-site environment.
Preferred Knowledge

Knowledge of IT Asset Management tool like Service Now, Flexera, Aspera, iTunes (Discovery agents) etc.
knowledge of Excel, Access and reporting tools is required.
SAM Tool Operational knowledge and Certification is preferred.
Strong knowledge of Excel, Access and reporting tools is required.
Strong written & verbal communication skills with attention to detail.
Independent problem-solving ability & handling complex analysis.
Ability to manage multiple tasks & projects.
Sound business knowledge (Preferably Tech business) and ability to apply it in analysis.

Location: Gurugram/Noida
Timings: 2.00 PM – 10.30 PM
Cab Facility provided: Yes.

About Our Company
Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 125 years. We are a U.S. based financial planning company headquartered in Minneapolis with a global presence. The firm's focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions and work with other talented individuals who share your passion for doing great work. You'll also have plenty of opportunities to make your mark at the office and a difference in your community. So if you're talented, driven and want to work for a strong ethical company that cares, take the next step and create a career at Ameriprise India LLP.

Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law.

Full-Time/Part-Time

Full time

Timings

(2:00p-10:30p)

India Business Unit

AWMPO AWMP&S President's Office

Job Family Group

Technology