Customer Onboarding Manager || With B2B SaaS || US Shift || From Office || CTC upto 30 Lacs Max

3 weeks ago

gurgaon, India Talentiser Full time
Hiring for a Onboarding Manager for a growing B2B Saas company in to subscription management app business. Its a Pre seed funded and profitable business company.
Looking people form B2B sass experience only and should be comfortable for working from office and US shifts
Job Location Gurgaon
5 Days working from office and US shifts
Team size- 3-4 People initially
Reporting to Co- Founder
Roles & responsibilities
As a Customer Onboarding Manager, you are responsible to ensure that the customers smoothly and efficiently reach their goals, adding value throughout the onboarding process. You will set up customers for immediate success by facilitating the implementation process and educating them on the product, helping solve their technical concerns, and ensuring smooth activation of the product and services. As an Onboarding Specialist, you act as a customer's trusted advisor..
Key Responsibilities:
Lead the onboarding process for new customers, liaising with internal resources and external stakeholders.
Assist clients in the onboarding phase, implementing accounts and understanding their needs at Team / Organization level.
Able to collaborate with sales, product, engineering, and success teams across all time zones to ensure that customer requirements are met.
Ensure a successful warm handover of the customer post the onboarding cycle to the customer success team without letting the hat drop.
Qualification
5 - 8 years of experience in B2B SaaS Customer Onboarding focused on US customers / market
This role is for our US market; based out of Gurgaon.
Previous experience with Team Handling
Strong organizational skills with high attention to detail
Strong time management skills and the ability to manage multiple assignments
To effectively lead a team of solution engineers, a combination of strong product expertise, a solution-oriented mindset, and a technical inclination is essential.
Someone with a product mindset and exposure to technology is a must

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