Onboarding Executive

4 weeks ago


Gurgaon, India Brimming Grace Capital Pvt Ltd Full time

We re looking for Onboarding Specialists on the Event Client Success team, who are responsible for guiding our new clients in their use of our SAAS platform.
- As a consultant, you will join our dynamic, close-knit Client Services department and gain best-in-class customer service experience. This is a great opportunity to build a career at a company that s transforming its industry.
- Onboarding Specialists serve as our clients primary point of contact while they are beginning the onboarding process of SAAS platform.
- In this role, you will be responsible for making a strong first impression on our clients during the first weeks and months of their onboarding journey and exercising an expert-level of product knowledge to ensure our clients are able to realize the full benefits of SAAS platform.
- We re looking for someone who gets excited about having an important impact on a successful, growing company known for its customer service.
- Our Client Services team is made up of people from various educational backgrounds including, but not limited to: business, psychology, communications and computer information systems.

Profile Requirement:

- Graduate
- Good command of spoken and written in English language
- Knowledge of MS Office and Outlook.
- Knowledge in handling overseas calls and training.
- US accent in speaking English
- Ready to work in US EST time zone (Shift time 5pm to 2am IST)
- Quick Learner
- Good listener
- Data maintenance
- Instant resolutions thinker
- Time management skills
- Confident to handle any tricky situation
- Training skills
- Team work
- Calling newly acquired customers (mapped) for Onboarding
- Co
- ordination with acquisition team /Customer service/ Branches for solving clients operational queries

**REQUIRED QUALIFICATIONS**
- Experience / Knowledge of onboarding for a SAAS platform
- Know-how of Technical Analysis
- Good communication skills
- Sound knowledge of Microsoft Products
- Freshers are welcome.

**Salary**: ₹10,252.04 - ₹32,907.34 per month

Schedule:

- Day shift
- Morning shift

Supplemental pay types:

- Joining bonus
- Performance bonus

Ability to commute/relocate:

- Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)
- B2B sales: 1 year (preferred)
- Direct sales: 1 year (preferred)
- Sales: 1 year (preferred)

**Speak with the employer**
+91 7982288363
Expected Start Date: 15/03/2023



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