Reservations Manager
21 hours ago
CORE WORK ACTIVITIES Understanding Markets & Maximizing Revenue Identifies new reservations sales business to achieve personal and property revenue goals. Understands the overall market, including competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them. Closes the best opportunities for the property based on market conditions and property needs. Monitors same day selling procedures to maximize room revenue and control property occupancy. Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution. Conducting Daily Reservations Sales Activities Responds to incoming reservations sales opportunities for the property that are outside parameters of the Event Booking Center. Uses negotiating skills and creative selling abilities to close on business and negotiate contracts. Uses sales resources and administrative/support staff effectively. Assists in monitoring group reservation forecast data. Coordinates with sales and Convention Services to process rooming lists and reservation cards. Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). Assists with monitoring accuracy of reservation sales orders within tracking systems. Tracks no-show reservations and processes charges as needed. Checks daily arrivals to ensure all necessary billing instructions are applied to reservations. Manages wait list and prioritizes order of wait list contacts to be made. Prepares work and maintenance orders. Providing Exceptional Customer Service Supports customer loyalty and property’s brand standards by delivering service excellence throughout each customer experience. Services our customers in order to grow share of the account. Provides excellent customer service consistent with the daily service basics of the brand. Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event. Sets a positive example for guest relations. Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event. Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company. Handles guest complaints and disputes following the instant pacification procedures. Managing and Conducting Human Resource Activities Monitors reservations sales agents while on phone calls. Develops, implements and maintains a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job. Utilizes all available on the job training tools for employees. Creates monthly labor scheduling for team. Additional Responsibilities Utilizes applicable intranet for resources and information. Creates contracts as required.
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Reservations Manager
1 day ago
Goa, India The St. Regis Goa Resort Full timeCORE WORK ACTIVITIESUnderstanding Markets & Maximizing RevenueIdentifies new reservations sales business to achieve personal and property revenue goals.Understands the overall market, including competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.Closes the best opportunities for the property...
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Reservations Manager
1 day ago
Goa, India The St. Regis Goa Resort Full timeCORE WORK ACTIVITIESUnderstanding Markets & Maximizing RevenueIdentifies new reservations sales business to achieve personal and property revenue goals.Understands the overall market, including competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.Closes the best opportunities for the property...
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Reservations Manager
1 day ago
Goa, India The St. Regis Goa Resort Full timeCORE WORK ACTIVITIESUnderstanding Markets & Maximizing RevenueIdentifies new reservations sales business to achieve personal and property revenue goals.Understands the overall market, including competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.Closes the best opportunities for the property...
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Reservations Manager
23 hours ago
goa, India The St. Regis Goa Resort Full timeCORE WORK ACTIVITIESUnderstanding Markets & Maximizing RevenueIdentifies new reservations sales business to achieve personal and property revenue goals.Understands the overall market, including competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.Closes the best opportunities for the property...
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Reservations Executive
2 weeks ago
goa, India The Indian Hotels Company Limited Full timeJob Responsibilities Assists the Reservations Manager in administering reservations functions and supervising staff on a daily basis. Position works with reservation manager and associates to carry out procedures ensuring an efficient check in and check out process. Ensures guest and associate satisfaction and maximizes the financial performance of the...
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Reservations Associate
1 week ago
Goa, India IHCL Full timeJob Responsibilities Assists the Reservations Manager in administering reservations functions and supervising staff on a daily basis. Position works with reservation manager and associates to carry out procedures ensuring an efficient check in and check out process. Ensures guest and associate satisfaction and maximizes the financial performance of the...
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Reservations Executive
2 weeks ago
Goa, India QTONET PRIVATE LIMITED Full time ₹ 3,00,000 - ₹ 3,60,000 per yearJob Summary:The Reservations Executive is responsible for handling all reservation inquiries and bookings in an efficient, courteous, and professional manner. This role is key to maximizing room occupancy and revenue through effective inventory and rate management, while delivering exceptional guest service from the very first interaction.Key...
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Reservation Associate
3 days ago
Goa, India SinQ Hospitality Full timeKey Responsibilities:Handle room reservations through phone, email, and online channelsEnter, update, and manage reservations in the hotel systemProvide guests with information about room types, rates, and hotel servicesConfirm bookings and send reservation details to guestsModify or cancel reservations as requestedCoordinate with front office and sales...
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Reservation Executive
8 hours ago
Goa, Goa, India ITC Fortune Hotel Full time**Reservation System Management**: Enter and maintain accurate guest information, reservation details, and special requests in the Property Management System (PMS). - **Guest Inquiries**: Respond promptly to guest inquiries regarding room availability, rates, policies, and hotel services. Provide details on promotions and offers to encourage bookings. -...
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Assistant Manager Reservations
3 days ago
Goa, India Marriott International Full timeAdditional InformationJob Number Job CategoryReservationsLocationThe Westin Goa, Survey No 204/1 Sub Division 1, Goa, Goa, India, 403509ScheduleFull TimeLocated Remotely?NPosition Type ManagementJOB SUMMARYAssists with the soliciting and managing of reservations sales-related opportunities. Manages and provides training and work assignments to Reservations...
